Order delay, desktop, US.

Dear Dell,

I recently ordered an Alienware Aurora-R4 from your company. I ordered online and was then directed to sales support via phone. From there a Dell representative worked me through the rest of the order process and checked to make sure the computer could be ordered and delivered with what I wanted.

This system was supposed to be delivered by the 13th. By the 18th of this month I decided to contact customer support in regards too why my computer had not even shipped yet. I was directed via chat support to call the order modification department and check what the delay was. I did as I was instructed and when i checked the status of my order, it said it would be delivered by the 24th. Ok I had an answer, that was fine with me. 

On the 19th of this month I received a phone call from Dell saying I had to call the modifications department to change my order. Now I was confused, but I called regardless. It turns out that both your website and sales support representative do not know the products they are selling. The configuration I wanted couldn't be made and was stuck in the processing department this entire time. 

I was thrown into over an hour phone call of going back and forth departments trying to fix the issue. Then at the end, for Dell's mistake I am forced to wait until the 7th of April for something that should have been caught on the 3rd of March by your trained staff. 

As a second time Alienware purchaser and loyal Dell owner, why am I the one to pay for your companies mistakes? There was very little support that was clear and concise and I do not feel like an appreciated customer. The manager named Alex and his staff from the order modifications department was understanding and the most helpful. I appreciate that.

I do not know if i'm the only one with this issue and from word of mouth Dell support hasn't always been on top. Regardless I enjoyed my last Alienware and hope to enjoy this one just as much. All I ask for is that I'm put on priority for manufacturing and shipping. That isn't a lot to ask considering as the customer I had to fix your companies deficiencies. 

Thank you for your time and concern.