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Order didn't go through - paypal payment still pending?
Yesterday I placed an order for an XPS desktop PC (or I thought I did, I went through all of the steps and reached the verification page), and I received an email from Paypal acknowledging that I had placed an order for the price of the desktop.
Today I logged in to check the status of my order, and it's just... not there?
I understand I was also supposed to receive an order confirmation email from Dell, containing an order number, which I never did (I checked spam too.)
My paypal account is still reporting a pending payment.
Does this mean my order was never processed? Am I still going to be charged? Am I in the clear to attempt ordering again?
sbarrypatt
2 Posts
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June 1st, 2020 11:00
Alright, I found my answer. For whatever reason my paypal payment was declined but they didn't email me to tell me. When that happens it apparently takes 7-10 days for your paypal to tell you it was declined. After talking to 6 different reps, one of them was able to use an old order to find the DPID of the one they rejected. I used that DPID with their sales department to bring up the order and complete it by using credit card over the phone (which I hate doing [please don't steal my CC info Dell]). Anyway, hope that helps. Lastly, if you're in Canada, tell them that, because I talked to a bunch of wrong reps because they thought I was in the US.
DELL-Cares
Moderator
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25.2K Posts
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June 1st, 2020 12:00
Hi,
Sorry to know about your experience with the support. Hope your issues are addressed. Please reach out for any further assistance needed.
Kiran J.
max7189
1 Message
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August 22nd, 2020 17:00
#i got the same issue
# help me please
do i need to order again or i need to wait for email
Yameesou
2 Posts
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November 17th, 2020 14:00
Complete garbage, I "TRIED" to buy a monitor, same **bleep**, order pending, Dell declines my order only to tell me don't use pay pal, just give us your credit card. Really? Don't think so. POS company. Can't even buy a monitor i guess they don't need money that bad. losers.