Ownership Transfer issue

Hi venkatrjdell,

Thanks for posting.

Apologies for your difficulties with transferring the warranty.  According to the International Warranty Transfer page, the following criteria must be met before the transfer will take effect.

1.  More than the standard warranty-- you cannot transfer a system with the basic 12-month depot warranty.  You must purchase an upgrade to onsite service in order to transfer a warranty.

2.  That the system you are transferring is sold in the market you're transferring to -- if it's not, the transfer won't go through.

Thank you for your message.

We will be glad to assist you on this.

Please click on my Dell username & send a private message with the service tag, registered name & email address. 

My transfer request had been given on JUNE 25th, it has been more than 15 working days.

Until date, the transfer has Not been processed yet. Is it possible for you to check this service request number given below?

This is the TRANSFER REQUEST - Confirmation number:

Awaiting your reply 

Regards

I had checked with the back-end teams & it does not match the records.

I'm checking on this again.

-Anita

Anita.. The screenshot of the Transfer confirmation number from the DELL Website had been given.

The original owner of this system had submitted the request based on their Purchase Receipt.

I'm not sure why Dell is unable to recognize the original details of the receipt generated by your own online store.

Kindly refer below to the Transfer Reference Number:  

69457C67-8C3F-4FE9-B33D- 89146DD725C3