Resolved - Inspiron 660, Staples purchase, incorrect ram

celine9091,

My apologies for the issue. Staples could have done a better job correcting this. Please contact me via private message by clicking on my name in blue, and then clicking "Start Conversation". Provide the following information -
Name:
Email Address:
Shipping Address:
Phone Number:
Inspiron 660 Service Tag Number:
Reason: Staples invoice shows 8GB memory, shipped with only 4GB memory

It will take some time to get the Service Tag ownership from Staples into your name. So that will be the first thing I do. Once that is complete, I could send out two 4GB memory sticks (part VT8FP). Are you or someone there comfortable opening the case, removing the two 2GB memory sticks and inserting the two 4GB memory sticks in the slots on the motherboard? The instructions to do this are in the Owner's Manual.
* Go here:
http://www.dell.com/support/Manuals/us/en/19/Product/inspiron-660
* Click on the Owner's Manual
* Read through the sections;
Before You Begin
Computer Cover
Memory Modules

Yes, I can have my department IT to install the memory if you would like to send to me. I called and talk to someone in Dell, he said if staples can let him know i did buy 8 GB PC, Dell will send me 4 GB memory, but after we had confence call, people from staples already tell him i did order 8 GB memory PC, the Dell person still say he can not do anything since I did not order from Dell. that is why i feel not either one doing right with their business, 4 GB memory cost not that much, I can just buy it myself, but cost enough to make your business looks bad. right? staples did not do well, Dell either, because i bought Dell PC, right?

If my problem is not solved yet, i don't like to see my post removed, i am report the trurth. I have my right to post anything that i wish people to read, right?

I received email says my post removed. That was why I wrote that. I am just trying to issue my fact here. I sent the information that you requested. Let me know if you need anything else. Thank you very much.

What are you talking about? None of your post were removed? You also did not send me the data I asked for in my previous message?

"I have my right to post anything that i wish people to read, right?"
* Wrong. What you post has to be in line with the Forum Terms of Use which you agreed to when you joined the Forum.

I submitted the form to get the service tag ownership into your name. It will take 10 to 15 business days for this to happen. Once done, I can ship you two 4GB memory sticks. You will return the two 2GB memory sticks to Dell.

Chris,

I just had my IT person checked my PC, he said i have a 4GB RAM, not two of 2GB.  I guess whenever you get everything work out, you can just send me one of the 4GB, not two of 4GB as you said at last post.

Thank you.