Rude & Dishonest

I cannot believe the service or lack of that I've received from Dell over the last hour and 16 minutes and still counting.  I called tonight because I recently purchased another Dell computer, this time an All in One computer.  I have a printer that still works from my previous Dell purchase that still works just fine and before purchasing it, I verified with the agent that my existing printer would work with my new desktop all in one.  I was assured it was.  When I first called Dell, the IVR stated that I would be on hold for 10 minutes, that quickly turned into 20+, I received the 1st agent who informed me that I had reached the wrong department but they would get an agent online and then transfer me.  Just like some of the other customers, that didn't happen, I was quickly dropped into the next que to start all over.  After reaching that agent, they advised that I needed to go to the "printer" dept, well I hold again for a shorter time this time and get there and the agent advises that I will need to go to the "out of warranty dept", I get to the out of warranty dept and this is where my trouble really begins.  I get an agent online and I of course start all over and explain the situation, I inform her that the 1st agent advised that I needed to have my "driver" installed on my printer.  The agent, MEENU advises me that I need to purchase a new printer.  I politely explained, even during her interruptions and over-talking me that I was advised that this printer would work.  I even tried to offer her the "error message" that I was receiving from my printer when she abruptly raises her voice and states, that I would need to speak to the "in warranty dept" because of my newly purchased computer...I then explained that I had been transferred multiple times and I wanted to make sure that I was going to the right department.  I also was concerned about whether the information was valid because she contradicted her statement of me needing to by a new printer vs. going to the new warranty dept for assistance.  After questioning this, she states, "fine, I can help you but it's going to cost you, I have to charge you because it's the policy".  I asked her if I could speak with someone in management because of the misinformation that she had communicated and her rudeness.  She then place me on hold for approx. 6-7 mins to come back and say that her manager was in a meeting and would be for the next 15 mins.  I asked if he could call me back since I'd been on hold for so long...that was a NO GO..she then stated that I needed to speak to someone in New Warranty and that she would hold on line with me to explain the situation to them to prevent me from having to.  So 1 hour, 28 minutes and 26 secs later, I'm still online with no assistance.

I am beyond disappointed at the service I've received and I'm not 2nd guessing my loyalty to Dell, especially if this is the type of dishonest information that I will receive and the Customer Service to top it off.  I really need to understand what training process is in place to ensure me that as a long time customer that this is not the "NORM".