Syncreon is clearly worthless...

What started as irritation with Dell's delivery tracking system (irrelevant that it is outsourced - Dell as the supplier must take the blame) has become a sense of considerable regret about ordering a Dell laptop. In the space of a few short days - and it's not even arrived yet. Let me explain!

Needed a new machine, and was on the point of choosing an HP Elitebook, but read a few reviews and decided to order an XPS 13. But as I need it ASAP, and believing that the "Certified Refurbished" from Dell surely must be a sensible idea, decided to go with that.

Splendid. Ordered, plenty of hard-earned paid. Syncreon tells me it will arrive today, so I've taken the day off to make sure I don't miss it - after all, I need it in a hurry, don't I? 

Apparently, the system left Lutterworth at 8:30, so even an asthmatic tortoise should arrive by midday. But as the day wears on, and I check the portal regularly seeing no change, I being to look online for other experiences of Dell delivery.

Oh. Dear.

Firstly, Syncreon is clearly worthless - everyone's delivery seems to be suffering from severe weather (no there isn't), and having read through the litany of disappointed, messed-about, furious customers, I am feeling rather as if the **bleep** is being taken out of Dell customers. All suppliers please note: make sure your tracking is without compromise. Be like Amazon.

So now I check out all the other comments about dreadful delivery, badly assembled systems, dreadful "certified refurbished" products (oh dear...) and most tellingly, poor service and support.

I cannot afford to wait around all day for deliveries that have no hope of arriving. When I travel next week, I will have a new laptop, but it probably won't be the one I've ordered from Dell. And I have a horrid feeling that this may just have saved me from a Dell disappointment.

What a shame.