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System Replacement and Dell Responce
I ordered DELL LAPTOP from Dell WEBSITE on 24/OCT/2020
For MY BROTHER STUDY PURPOSE .My brother this time,he is appearing to EXAM on JANUARY.
I received the Delivery on 31/OCT/2020.
I reveived DAMAGED HARDWARE.
Soon After I have started LAPTOP is NOT WORKING PROPERLY.
on 2/NOV/2020 HARD DRIVE,SPEAKERS,WINDOWS FILES are NOT OPENING PROPERLY.
I raised COMPLIANT
EVEN I went to DELL AUTHENTION SERVICE CENTER.
THEY are also mentioned the same PROBLEM which I mention above
I requested for RETURN it.
THOUGH there is NO Foult FROM MY SIDE.
They are telling "WE CAN ONLY REFUND THE MONEY WITH 15% DEDUCTION"
ESCALATION TEAM is responding.since Monday
and Customer Supporter is goes on tell
WE will update you since 5th NOV.
THERE IS NO SINGLE ERROR FROM MY SIDE..
DELL is BEHAVING LIKE THIS.
I thought DELL has best service provider
BUT after experience I'm losing TRUST on DELL
DELL-Cares
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25.7K Posts
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November 12th, 2020 07:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
DELL-Jesse L
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November 12th, 2020 07:00
vikashyd
12 Posts
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November 12th, 2020 08:00
Hard DRIVES and Speakers are Crashed
THAT's what the technical service provider and DELL service Center(in HYD)
tells..IT is already VERIFIED that THEY are not working
vikashyd
12 Posts
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November 12th, 2020 08:00
SINCE starting every FORUM of DELL is telling the same THING
BUT,I Did't Yield any results
DELL-Aniketh S
150 Posts
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November 12th, 2020 09:00
Alright. Can we setup a service to have the parts replaced? That would be a quicker resolution of the issue.
vikashyd
12 Posts
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November 12th, 2020 16:00
No I can't trust the laptop.
That's why I raised the issue for system replacement..
No one is responding in time.
I didn't had any solution in my problem. After waiting for more than 10 days
When this so called escalation team will contact me..No one knows
DELL-Cares
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November 12th, 2020 16:00
DELL-Cares
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November 12th, 2020 17:00
I've sent this to a supervisor and am seeing what we can do. ^JKC
vikashyd
12 Posts
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November 12th, 2020 17:00
since MONDAY I'm herding the same WORDS but CONCLUSION had been made
IF you Want please Check ..
Service TAG NO-
Order No-
Case no-
DELL-Cares
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25.7K Posts
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November 12th, 2020 17:00
One moment while I review the case. ^JKC
DELL-Cares
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November 12th, 2020 17:00
I should know within 12 business hours. I will update you myself. ^JKC
vikashyd
12 Posts
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November 12th, 2020 17:00
* NOT CONCLUDED till now,
vikashyd
12 Posts
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November 12th, 2020 17:00
Can i Expect conclusion EVEN today or just i have to wait for long days by making mistake of buying DELL
vikashyd
12 Posts
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November 12th, 2020 17:00
LET's see..even u stand on ur words
vikashyd
12 Posts
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November 12th, 2020 21:00
...
do you have any word on it