I've been dealing with technical support for 4 or 5 months now on and off trying to get an issue resolved with an external display disconnecting from my laptop at random. They've had me wipe my computer and re-install windows, and they've even sent a technician out to my place of business to replace my logic board. I would like to exchange this system under my warranty, but the technical support people claim "The warranty of the system doesn't cover system exchange."

I'm assuming I have  a "Consumer In-Home Hardware Service After Remote Diagnosis" service plan. Both paragraph 12 and paragraph 14 have provisions pursuant to which Dell may exchange this system.