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U2718Q, warranty expiration date incorrect based on 2018 purchase date
Hi, I purchased a Dell U2718Q monitor from US retailer B&H Photo on March 22, 2018. My warranty is incorrectly marked as expired as of August 2020, when I should be covered for 3 years until March 22, 2021. I was unable to get any help for this over the phone, and was instead sent in a redirection loop from department to department. I would be happy to email or message the purchase invoice PDF to anyone who can help me.
How can I get this issue resolved?
Thank you!
DELL-Cares
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October 19th, 2020 18:00
Hi,
The warranty dates have been updated as per the invoice, Request you to check & confirm.
-Anita
DELL-Cares
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October 7th, 2020 15:00
Hi,
Thank you for writing to us here & sharing the issue with the warranty dates. I'll have this checked and corrected as per the invoice. I need the invoice copy again as the one shared does not load on the tools.
-Anita
DELL-Cares
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October 13th, 2020 07:00
Hi,
We await to hear from you with the details request.
Please private message us at your convenient time, so that we can look into this for you.
Regards,
Pamyaphi
SiRi95
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October 13th, 2020 09:00
I private messaged you the purchase invoice & service tag, along with supporting information. Thank you.
SiRi95
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October 19th, 2020 19:00
hdmicord
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December 2nd, 2021 08:00
I'm seeing that mine from 2018 was almost a week off as well. Wish I had realized that a year ago...