Unable to add service tags to support account

I'm trying to add several new service tags to my support account and I'm receiving the following error:

MPL Asset returns NULL value and unable to insert service tag.

Can you please assist in resolving this issue?

Responses(1)

A

Anonymous

5 Practitioner

•

274.2K Posts

1

September 21st, 2016 07:00

Hi aplamann,

Thank you for posting your concerns on the Dell Community Forum Customer Care Board. Please accept my apology for any frustration or inconvenience you may have been caused.

I am happy to look into this matter on your behalf. Please reply to my email and provide the requested information so I may access your account records.

Thanks,
Lorna

Update: Your email address was returned as undelivered. Without the requested information, I am unable to assist you.

–Picture of the service tag on the system

–Name/location of reseller

–Copy of invoice from reseller with the service tag on it

–The original Dell order # from the reseller

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