The same problem here. I ordered my Inspiron laptop on 2012-12-27. On 2012-12-31 status changed to Shipped and I got link to WWI so called "tracking". Till now every time I enter it I get only blank page with WWI logo and I don't even know if my laptop was really sent or not. I work as an forwarding agent, comparing to Dell my company is much much smaller, but standards about tracing package are much much higher!
UPDATE: Yesterday (2012-01-08) early morning Walsh was changed to DPE and I got a new tracking link. But guess what - still no possibility to trace my package. All I get is website with DHL logo and no useful information. But on my order page there is new info that laptop was sent on 2012-01-08, so I hope that it is finally traveling to me.
Same here too.
Inspiron 15R SE Ordered 3rd Jan
Got status change to Shipped on morning of 8th Jan and a link to WWI.
However, the link sends me to a blank Walsh Western Page.
Tried various combinations of adding zeros, 02 etc on the Syncreon website, but no good either.
I can't believe this problem is still going on as I had the same problem with walsh western with my last 2 pc's bought 2 and 4 years ago.
I just wanted to provide an update from my message dated 27/12/12.
About a day or two later the handler changed from Walsh Western to UPS.
The UPS site showed the package waiting to be picked up from Dell for a couple of days and then ultimately it was delivered a day after Dell said it would be so I was happy.
It seems the Walsh Western link may be a default link provided when your order is first ready to be shipped. It is then replaced by the real delivery company when available.
The link from my Order Details page (status: Shipped) to the Walsh Western tracking site doesn't work. I get an almost-blank page with a Walsh Western logo and a couple of headings, and an empty blue table. A look at the HTML source shows that it's an incomplete page (no closing body or html tags), but it's finished loading.
How can I get to see the status of my parcel? I'd like to see where it is so that I can arrange to be at home when it arrives if possible.
I took today off work to receive my new Ultrabook and have just seen on the WWI tracking site that 'NO ACCESS TO SITE' has been posted this morning.
I live in a flat with buzzers/secure gate but thats rarely an issue and was in this morning so very frustrated.
Anyhow, WWI didn't leave a card so I've no idea what is going on and their track & trace site does not give any information on how to contact them.
Any ideas on how I can do this?