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Won’t process my return
I called yesterday to return a laptop after finding out that 32GB of memory is not how much the laptop really has. It really has only like 5GB free after everything is pre-loaded. Birthday present for My daughter who can’t use it for what she needs it for. The number I had was a tech support person. I said I wanted to return the laptop. He said he’d transfer me which wound up giving me a recording saying contact during normal business hours. It seemed like it was closed for MLK holiday. Called back today and have bounced to 3 people who say they can’t process the return because it expired yesterday. Even though they can see I called yesterday.
robert p
4 Operator
4 Operator
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9.4K Posts
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January 19th, 2018 08:00
Hi Nixie57,
Thanks for posting. Apologies that your daughter's system is not performing as expected.
Have you tried troubleshooting with Tech Support about this issue? Contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm. If that is not resolving your issue, then you can try escalating to the Unresolved Issues department by filling out this form. You will need the Service Request number.
Nixie57
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January 19th, 2018 17:00
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
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January 22nd, 2018 18:00
Thank you for your message. I sincerely apologize for the inconvenience caused.
I will have our customer service team look into this and assist you within our support boundaries.
Please click on the message tab – click new message & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag/order number, registered name & email address.