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tech support scam
I tried to get in touch with an investigator from Dell the other day and email was bounced back. I need to get hold of someone since I got yet another call yesterday from someone claiming to be calling on Dell's behalf for tech support (I didn't ask or need tech support). They claim to be with Zexcel Technologies doing tech support on Dell's behalf.
To give you context, I sent my laptop in last year for warranty repair and few months later I started getting those so-called tech support calls - unfortunately they had my information including service tag. I suspect either there was a breach or employee sold data. Needless to say, my next laptop will not be Dell.
Anyone at Dell, please PM me and I'd like to share some information about the call yesterday.
eshenem
3 Posts
628
0
Posted September 14th, 2018 13:00
Noticed related topics I see that I am not the only one that scammers have gotten hold of my service tag. I did speak with an investigator a while ago and she acknowledged Dell is aware of Zexcel Technologies. That was more than six months ago yet I continue to get call from folks claiming to be with Zexcel Technologies and it appears Dell has done nothing and the investigator I communicated to does not appear to be with Dell anymore.
Like others have speculated, it's likely there was a data breach or employee leaked customer information (sold data perhaps). This would not happen if I did not send in my laptop for warranty repair.
Anyway, I just submitted phone scam form online at Dell web site with recent info (calls from yesterday and unfortunately earlier today again).