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3 Posts
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49868
April 17th, 2009 21:00
Dell DataSafe Online
Help! I just renewed my subscription for DataSafe Online for another year, and now I can't get my backup to work. I selected files for backup, but when I click to do a manual backup, I get the following error message:
BuEng_2203
MD5 validation failed, backup aborted
I can't find any place on the Dell site to get help for Dell DataSafe, unless I pay for an online chat with tech support, since my warranty just expired on my laptop. Any ideas?
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Dev Mgr
4 Operator
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9.3K Posts
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April 18th, 2009 07:00
You may want to post this in the correct section (Desktops or Laptops). Dell|EMC storage doesn't deal with DataSafe so the people that check this part of the board (like myself) may not know enough about DataSafe to assist you.
musicbug
3 Posts
0
April 18th, 2009 08:00
Thanks! I'll do that.
duluthmama
4 Posts
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January 23rd, 2012 13:00
I have the same problem and cannot find what this error means much less how to fix it. AM calling Dell for refund unless they fix this.
DebsSML
2 Posts
0
March 6th, 2013 10:00
I am having the same issue. Just renewed my Dell DataSafe Online for another year, and I too, cannot get my backup to work. It does an auto backup once a week, and since I renewed, my log says backup successful, but there is a red X. Upon further investigation, I am getting an MD5 Validation Failed, Backup Aborted message.
What is this and how can I fix it, since in now appears my files are not getting backed up! Can anyone help?
Linda Thompson
1 Message
0
March 21st, 2013 03:00
I am having the same issue with a recently-renewed DataSafe subscription. Get error codes BuEng_1017 and LA1017 #2101. The activity list often says the check was unsuccessful. Occasionally it says it WAS successful, but there is a big red X in the margin. I've only succeeded in getting one green check so far!
Does anyone know what BuENG_1017 means?
duluthmama
4 Posts
0
March 21st, 2013 07:00
Call Dell Online Backup Support at 877-218-1671, help included with your annual payment. You will need your service tag #.
duluthmama
4 Posts
1
March 21st, 2013 07:00
Call Dell Online Datasafe Support at 877-218-1671, This is the phone # that was on your renewal email. Help is included with your annual datasafe payment. You will need your service tag #. They told me you will not find any help about datasafe on the main Dell site.