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Dell Data Protection Locked out
I have a locked Dell computer right now where when I get to the PBA screen, the computer is already locked and is telling me to contact my administrator. I do have the username and password but am not able to enter them in. I am using Build 8.10.1.14. I have tried using the recovery steps seen in www.dell.com/.../SLN293247 but was not able to get this to work as for some reason my recovery .dat file did not work.
SteveO1683
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November 17th, 2016 14:00
Hey There icanfixthings!
It sounds like this might be better served with a call into our dedicated support team at 877.459.7304 Ext. 4310039. From what you are describing I believe what we will have to do is review your database and perhaps pull some other .dat files that will hopefully unlock the drive properly.
Thanks
Dell-Steve O