Dell Data Security Technical Newsletter 

Volume 86, May 2022

Important Update: Dell Endpoint Security North America Phone Number Has Changed

Dell Endpoint Security has a new number for support tickets. Customers in North America should now call +1 877.459.7304, ext. 6236710.

Updated Software Versions

For up-to-date versions of Dell Endpoint Security, Dell Endpoint Security Suite Enterprise, Dell Security Management Server/Virtual, and Dell Trusted Device, please review this KB article.

Dell Trusted Device v4.4.0 is Available

New Features and Functionality v4.4

• BIOS Verification now retrieves the BIOS version installed during the verification process.
• Trusted Device now writes the current BIOS version and the recommended BIOS version to Windows Event Viewer.
• The Trusted Device Event Repository now supports BIOS version reporting.
• The JSON configuration files used to create custom compliance policies in Microsoft Endpoint Manager have been merged into a single file.

    Resolved Security Advisories v4.4

• The Trusted Device driver has been hardened. DPS-4473, DPS-4469

Resolved Technical Advisories v4.4

• An issue resulting in a false error in the Service logs is resolved. DPS-4464

Technical Advisories v4.4

• In rare situations, the recommended BIOS version written in Windows Event Viewer currently identifies non-production BIOS versions as recommended.
  Verify the recommended latest BIOS version for your computer at www.dell.com/support. DPS-4529

For more information on Dell Trusted Device, see our FAQ here.

Use this link for Downloads and Documentation for Dell Trusted Device.

Netskope Version 93

Netskope Release 93 is available, including new product highlights MITRE ATT&CK Framework For Mapping Threat Behaviors In Sandbox Analysis Retrohunt API and several product fixes.

Version 93 Release Notes can be found here.

Advanced Threat Prevention End of Maintenance

The Advanced Threat Prevention component of Dell's Endpoint Security Suite Enterprise has reached End of Maintenance.

What this means for Administrators:

• Advanced Threat Prevention build 2.1.1585 is the final build available with Auto-Update.
• Dell Endpoint Security Suite Enterprise build 3.4.0 is the final release containing 2.1.1585.
• Dell Endpoint Security Suite Enterprise is supported through the life of current maintenance contracts.

Next Generation Anti-Virus provided by Dell Endpoint Security Suite Enterprise will be superseded with VMware Carbon Black Cloud.

For more information about Carbon Black Cloud, please see: What is Carbon Black.

Any additional questions can be directed to your Dell Endpoint Security Team at endpointsecurity@dell.com.

For more information on Dell's product life cycle process, see our knowledge base here.

Dell Data Security Chat

For U.S. customers only, Chat support is now available Monday through Friday, 7 a.m. to 7 p.m. CST.

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Dell Data Security ProSupport for Software

• 24x7 support and issue resolution from a team of technicians.
• Within the U.S., the dedicated number is 877.459.7304, ext. 6236710.
• For a list of in-country phone numbers, click here.

NEW: Dell Data Security Advanced Support for Software

• Direct and easy access to your own dedicated security expert.
• Support for all of your Dell endpoint security software.
• Personalized support including customized communication plans, health checks and more!

For more information, click here or contact your account executive.