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580
February 21st, 2023 09:00
All Devices export shows multiple IP addresses for some servers
When I look at 'All Devices' in OMEnt, it shows a single and correct iDRAC IP address for each server in the 'IP Address' column.
When I export this information (via More Actions > Export All), the generated CSV shows some servers with two IP addresses; one is the correct iDRAC IP address, the second is its regular network address.
As all servers should be configured similarly, I can't tell why the regular network IP is being shown in addition to the iDRAC IP address. Nor can I tell where/how it's getting this IP address during the csv export.
Any thoughts?
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DELL-Young E
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February 21st, 2023 19:00
Hello, this could happen when you use idrac and OMSA both. Does this happen to all your systems that is connected to OME or to the ones that have idrac connected to OMSA?
justin gray
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February 23rd, 2023 08:00
@DELL-Young E Thanks for the reply. No, all servers connected to OMEnt have both ISM and OMSA installed and are connected via iDRAC. That's why it's odd that these few are reporting both iDRAC IP and regular network IP.
DELL-Charles R
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February 23rd, 2023 10:00
Hello justin gray,
So far we have not seen this in the lab.
What version OME are you on?
Did this just start?
Was it after an OME upgrade?
Did you discover by host IP or iDRAC IP?
Is it on just on a few?
If you try a re-discover on one and check the CSV does it change?
When strange things happen I always recommend:
*Clear browser cache and try again
*Try a different browser
justin gray
2 Intern
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143 Posts
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2 Points
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February 23rd, 2023 10:00
@Dell -Charles R Thanks for the reply.
We're on 3.9.0 right now. I can't say when it started, as I rarely have occasion to export devices to CSV. What I did notice is that in the device view, the IP address column only shows a single iDRAC IP address, However, on those affected, if you mouse over the IP address, the flyout shows the two IP addresses.
Discovery is always performed by iDRAC IP and it happens on just a few servers, not the majority.
The non-iDRAC IP appears to be returned by WMI (see pic below). Not sure why on just these few or what's responsible for it. I've blanked out identifying info, so it looks a bit odd.
DELL-Charles R
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February 23rd, 2023 11:00
Hello justin gray,
As it is just a few; Can you try removing one and rediscover and check your results?
justin gray
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February 24th, 2023 08:00
@Dell -Charles R Removing and rediscovering has removed the non-iDRAC IP address (so far), so that's good.
However, now the hostname on those systems is not reporting the FQDN on the OMEnt Devices page after a day. I understand that this is a function of ISM, but I'm not sure what, specifically, nor how to fix it so it reports FQDN. Rebooting did not resolve the issue.
DELL-Charles R
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February 24th, 2023 10:00
Hello justin gray,
See if Chris's recommendation here helps:
https://dell.to/3Y40BBM