Announcement: Power Manager 1.2 plugin release

Question

Hello OpenManage Enterprise and Power Manager plugin Users,

Power Manager 1.2 is now available for online install and update.

Prerequisite: OpenManage Enterprise users with version 3.4 (please ensure update settings is set to automatic and online)

New features

Ability to create temperature triggered policies
Physical hierarchy creation and management
Create and manage unmonitored devices
Create and manage racks with devices
Visualize power and space headroom for datacenter planning
Datacenter virtual tour with Rack View
New dash-lets to identify top power and thermal offenders
New dash-lets to identify underutilized racks w.r.t. power and space
New dash-lets for power and space headroom availability
New reports for power and space headroom availability

Enhancements

Expanded scale support of 6000 devices
Dedicated landing page within OME console
Sorting and filtering as standard across all pages
Consolidation of dash-lets on OME home page
Visualize air flow at group level
Support for iDRAC Datacenter license
Support for AMD based PowerEdge servers
Support for VxRail Appliances
Ability to stage plugin before install – OME core offering

What if I have questions?

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Visit www.dell.com/support.
Select your support category.
Verify your country or region in the Choose a Country/Region drop-down list at the bottom of page.
Select the appropriate service or support link based on your need.

pdpelsem · Answer

I get 'Unable to register SupportAssist to TechDirect. Retry after some time.' and 'Invalid OTP' errors when trying to connect the supportassist plugin to Techdirect.

DELL-Marco B · Answer

Hello,  which system do you have? Which system are you trying to manage? Server or PC? Can you describe how to register SupportAssist to TechDirect? Thanks Marco

pdpelsem · Answer

Hello,

I have an OpenManage Enterprise virtual appliance (3.5.0 (Build 60)) with the SupportAssist Plugin (1.0.1.448) installed and Enabled.
The plugin is registered. (I have a registration ID and serial number) under SupportAssist Plugin, About.

The devices are servers and blade chassis (M1000E, M520, R640, R740)

Under SupportAssist Plugin, Settings, Shipping Details, there is an option to connect with TechDirect

https://imgur.com/a/bAtb9FN

When entering th OTP I get this error:
https://imgur.com/a/TL5SE2y

Dell-Martin S · Answer

Hi,     I have 1 Question are you register SupportAssist before?   Manual:   https://dell.to/2IrfDkr   Knowledge base:   https://dell.to/2IwnVYk     Regards Martin

pdpelsem · Answer

Yes, before we had a separate 'SupportAssist Enterprise 4.0.5 Virtual Edition Appliance for VMWare ESX'. I shut this one down and was hoping to replace it with the OM Enterprise plugin version. I am not sure the if the Techdirect integration was working on our old SupportAssist appliance.   (Only just saw that I'm posting this in a Power Manager plugin thread )

Dell-Stephane T · Answer

Hi,

could you recheck this part of manual that explain how to gather the techdirect OTP? If that "new" OTP didn't work, you have to provide us in private your techdirect adminstator email/company name used for this configuration and we will escalate it to the techdirect admin team.

<ADMIN NOTE: Broken link has been removed from this post by Dell>

Regards,

Dell OpenManage Enterprise

Announcement: Power Manager 1.2 plugin release

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