Lifecycle Controller firmware update : task fail

Hi and thanks for the post.  I'll definitely pass along the request for MD support.

For the update failure, sometimes, you can go to Monitor | Jobs and dig into the task execution details to get more messaging.  Not sure if that will help in this case, but worth a try.

Thanks,

Rob

Hi.

We are facing the same issue. Clean install of Openmanage Enterprise and 3 brand new PowerEdge R730xd. We are not able to apply any firmware upgrades to any of these. No detailed error messages. Just "Update Failed"

OME is placed on the same network as the iDrac for testing and still same issue.

Regards 

I am having the same issue also....more verbose logging is critical here.

Thanks.  I'll pass the word on to the right team so we can provide more logging for firmware update.

I know that sometimes, it helps to clear the Job Queue on the iDRACs prior to pushing the fw updates.  Also, ultimately the iDRACs need to have network access to the Enterprise appliance IP since the updates are on an internal NFS share on the appliance.

Else, we may need to get a support ticket so we can take a closer look.

Thanks,

Rob

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I'll put the support phone number here, but I need to enter it in a goofy format since this forum software strips out a lot of numbers.

8-0-0-9-4-5-3-3-5-5

I've the same problem with OME via KVM. All firmware update attempt fails. I was able to upgrade only the BIOS.

Ok, thanks @morellik

Good if you can call the number in the above post so the support folks can get a closer look.

Regards,

Rob

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@DELL-Rob C wrote:

Ok, thanks @morellik

Good if you can call the number in the above post so the support folks can get a closer look.

Regards,

Rob

 

 

Can I call from Italy?

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Has someone found a solution to upgrade the firmware?

Hi @morellik

I think there should be a Europe or Italy support number for PowerEdge server support.  If you can't find it, maybe the US based folks can direct you to the right number.

There have been customers that have needed to adjust their permissions settings on their Windows share if they are using a network/custom catalog (per the FAQ).

You might try patching a single iDRAC first just to make sure things are set up correctly.  We often find that people need to clear their iDRAC job queue in order to successfully update.  Also the catalog and DUPs are downloaded to an NFS share internal to the OM Ent appliance.  So the iDRAC needs to be able to access that.

But try the support line if all else fails.

Thanks!

Rob