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December 19th, 2016 14:00

OME 2.2, OMSA 8.4 Intel Chipset INF issue

All of my servers are currently showing the Intel Chipset INF version 10.1.2.77 as a recommended update, but I cannot get the update to install either manually, or via the OME software update task.

My servers show as not having the inf installed at all (current version is listed as "0") and my servers are either 2012 R2 Core, or 2016 Core. They're a range of models from R430, R620, and R720 to R730:

When attempting to install the chipset inf manually I get an "Unknown Error" :

The following text is the log from the OME install process (this happens on every server I attempt to install this chipset driver on):

[11/30/16 05:52:24]    ASCII payload log file detected.

[11/30/16 05:52:24]    [084C:04EC][2016-11-30T05:51:57]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\ProgramData\Dell\drivers\Chipset_Driver_HNRF4_WN64_10.1.2.77_A06\SetupChipset.exe, cmdline: '/s /norestart /downgrade /log "C:\ProgramData\dell\drivers\Chipset_Driver_HNRF4_WN64_10.1.2.77_A06\DUP9FB0.tmp" -burn.unelevated BurnPipe.{9069124E-3FE4-4A62-A85B-A6B718715D53} {84434D65-D1CA-4C47-A367-08D77F4ED177} 4064'

[084C:04EC][2016-11-30T05:51:57]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.2.77'

[084C:04EC][2016-11-30T05:51:57]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.7'

[084C:04EC][2016-11-30T05:51:57]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

[084C:04EC][2016-11-30T05:51:57]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

[084C:04EC][2016-11-30T05:51:58]i000: Setting string variable 'WixBundleLog' to value 'C:\ProgramData\dell\drivers\Chipset_Driver_HNRF4_WN64_10.1.2.77_A06\DUP9FB0.tmp'

[084C:04EC][2016-11-30T05:51:58]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\ProgramData\Dell\drivers\Chipset_Driver_HNRF4_WN64_10.1.2.77_A06\SetupChipset.exe'

[084C:04EC][2016-11-30T05:51:58]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

[084C:04EC][2016-11-30T05:51:58]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

[084C:04EC][2016-11-30T05:51:58]i000: Loading managed bootstrapper application.

[084C:04EC][2016-11-30T05:51:59]i000: Creating BA thread to run asynchronously.

[084C:0EF8][2016-11-30T05:52:00]i000: ** MBA ** Command line:/downgrade

[084C:0EF8][2016-11-30T05:52:01]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

[084C:0EF8][2016-11-30T05:52:07]i000: ** MBA ** Calling Engine.Detect()

[084C:04EC][2016-11-30T05:52:07]i100: Detect begin, 3 packages

[084C:04EC][2016-11-30T05:52:07]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\NET Framework Setup\NDP\v3.5'

[084C:04EC][2016-11-30T05:52:07]i000: Setting string variable 'DotNet40Client' to value '1'

[084C:04EC][2016-11-30T05:52:07]i000: Setting string variable 'DotNet40Full' to value '1'

[084C:04EC][2016-11-30T05:52:07]i000: Setting string variable 'DotNet45' to value '394271'

[084C:04EC][2016-11-30T05:52:07]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

[084C:04EC][2016-11-30T05:52:07]i101: Detected package: DotNet45, state: Present, cached: None

[084C:04EC][2016-11-30T05:52:07]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

[084C:04EC][2016-11-30T05:52:07]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

[084C:04EC][2016-11-30T05:52:07]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

[084C:04EC][2016-11-30T05:52:07]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

[084C:04EC][2016-11-30T05:52:07]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

[084C:04EC][2016-11-30T05:52:07]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

[084C:04EC][2016-11-30T05:52:07]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

[084C:04EC][2016-11-30T05:52:07]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

[084C:04EC][2016-11-30T05:52:07]i199: Detect complete, result: 0x0

[084C:04EC][2016-11-30T05:52:07]i200: Plan begin, 3 packages, action: Install

[084C:04EC][2016-11-30T05:52:07]w321: Skipping dependency registration on package with no dependency providers: DotNet45

[084C:04EC][2016-11-30T05:52:07]i052: Condition 'NOT VersionNT64' evaluates to false.

[084C:04EC][2016-11-30T05:52:07]i204: Plan 3 msi features for package: SetupChipsetx86.msi

[084C:04EC][2016-11-30T05:52:07]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[084C:04EC][2016-11-30T05:52:07]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[084C:04EC][2016-11-30T05:52:07]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[084C:04EC][2016-11-30T05:52:07]i052: Condition 'VersionNT64' evaluates to true.

[084C:04EC][2016-11-30T05:52:07]i204: Plan 3 msi features for package: SetupChipsetx64.msi

[084C:04EC][2016-11-30T05:52:07]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[084C:04EC][2016-11-30T05:52:07]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[084C:04EC][2016-11-30T05:52:07]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[084C:04EC][2016-11-30T05:52:07]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx64.msi' to value 'C:\ProgramData\dell\drivers\Chipset_Driver_HNRF4_WN64_10.1.2.77_A06\DUP9FB0_0_SetupChipsetx64.msi_rollback.tmp'

[084C:04EC][2016-11-30T05:52:07]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\ProgramData\dell\drivers\Chipset_Driver_HNRF4_WN64_10.1.2.77_A06\DUP9FB0_0_SetupChipsetx64.msi.tmp'

[084C:04EC][2016-11-30T05:52:07]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[084C:04EC][2016-11-30T05:52:07]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[084C:04EC][2016-11-30T05:52:07]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[084C:04EC][2016-11-30T05:52:07]i299: Plan complete, result: 0x0

[084C:0EF8][2016-11-30T05:52:07]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

[084C:0EF8][2016-11-30T05:52:07]i000: ** MBA ** Getting window handle.

[084C:0EF8][2016-11-30T05:52:07]i000: ** MBA ** Calling Engine.Apply(). Window handle: 0

[084C:04EC][2016-11-30T05:52:07]i300: Apply begin

[0FE0:01C4][2016-11-30T05:52:07]w308: Automatic updates could not be paused due to error: 0x80070005. Continuing(elipsis)

[0FE0:01C4][2016-11-30T05:52:07]i000: Caching bundle from: 'C:\Users\CWAKEF~1\AppData\Local\Temp\{b3f1cf39-774a-4ffa-b500-2b11c63ac001}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{b3f1cf39-774a-4ffa-b500-2b11c63ac001}\SetupChipset.exe'

[0FE0:01C4][2016-11-30T05:52:08]i320: Registering bundle dependency provider: {b3f1cf39-774a-4ffa-b500-2b11c63ac001}, version: 10.1.2.77

[0FE0:0998][2016-11-30T05:52:08]i305: Verified acquired payload: SetupChipsetx64.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx64.msi, moving to: C:\ProgramData\Package Cache\{11B60687-A7BB-4D70-B294-509D0A214EC9}v10.1.2.77\SetupChipsetx64.msi.

[0FE0:0998][2016-11-30T05:52:08]i305: Verified acquired payload: cab4FADBDD6DC6637E75E196F741A3F14D1 at path: C:\ProgramData\Package Cache\.unverified\cab4FADBDD6DC6637E75E196F741A3F14D1, moving to: C:\ProgramData\Package Cache\{11B60687-A7BB-4D70-B294-509D0A214EC9}v10.1.2.77\media1.cab.

[0FE0:01C4][2016-11-30T05:52:08]i323: Registering package dependency provider: {11B60687-A7BB-4D70-B294-509D0A214EC9}, version: 10.1.2.77, package: SetupChipsetx64.msi

[0FE0:01C4][2016-11-30T05:52:08]i301: Applying execute package: SetupChipsetx64.msi, action: Install, path: C:\ProgramData\Package Cache\{11B60687-A7BB-4D70-B294-509D0A214EC9}v10.1.2.77\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

[0FE0:01C4][2016-11-30T05:52:24]e000: Error 0x80070643: Failed to install MSI package.

[0FE0:01C4][2016-11-30T05:52:24]e000: Error 0x80070643: Failed to execute MSI package.

[084C:04EC][2016-11-30T05:52:24]e000: Error 0x80070643: Failed to configure per-machine MSI package.

[084C:04EC][2016-11-30T05:52:24]i319: Applied execute package: SetupChipsetx64.msi, result: 0x80070643, restart: None

[084C:04EC][2016-11-30T05:52:24]e000: Error 0x80070643: Failed to execute MSI package.

[0FE0:01C4][2016-11-30T05:52:24]i318: Skipped rollback of package: SetupChipsetx64.msi, action: Uninstall, already: Absent

[084C:04EC][2016-11-30T05:52:24]i319: Applied rollback package: SetupChipsetx64.msi, result: 0x0, restart: None

[0FE0:01C4][2016-11-30T05:52:24]i329: Removed package dependency provider: {11B60687-A7BB-4D70-B294-509D0A214EC9}, package: SetupChipsetx64.msi

[0FE0:01C4][2016-11-30T05:52:24]i351: Removing cached package: SetupChipsetx64.msi, from path: C:\ProgramData\Package Cache\{11B60687-A7BB-4D70-B294-509D0A214EC9}v10.1.2.77\

[0FE0:01C4][2016-11-30T05:52:24]i329: Removed package dependency provider: {00F3C94A-F4E3-4F2D-9ADD-DDC9A3666F91}, package: SetupChipsetx86.msi

[0FE0:01C4][2016-11-30T05:52:24]i330: Removed bundle dependency provider: {b3f1cf39-774a-4ffa-b500-2b11c63ac001}

[0FE0:01C4][2016-11-30T05:52:24]i352: Removing cached bundle: {b3f1cf39-774a-4ffa-b500-2b11c63ac001}, from path: C:\ProgramData\Package Cache\{b3f1cf39-774a-4ffa-b500-2b11c63ac001}\

[084C:04EC][2016-11-30T05:52:24]i000: ** MBA ** Apply complete. Status: '-2147023293' Restart: 'None' Result: 'None'

[084C:04EC][2016-11-30T05:52:24]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

[084C:0EF8][2016-11-30T05:52:24]i000: ** MBA ** ResultCode=1603

[084C:04EC][2016-11-30T05:52:24]i500: Shutting down, exit code: 0x643

[084C:04EC][2016-11-30T05:52:24]i410: Variable: DotNet40Client = 1

[084C:04EC][2016-11-30T05:52:24]i410: Variable: DotNet40Full = 1

[084C:04EC][2016-11-30T05:52:24]i410: Variable: DotNet45 = 394271

[084C:04EC][2016-11-30T05:52:24]i410: Variable: IIF_ExtractionMapping_SetupChipsetx64.msi = ;NullDrivers.cab;VersionNT64

[084C:04EC][2016-11-30T05:52:24]i410: Variable: IIF_ExtractionMapping_SetupChipsetx86.msi = ;NullDrivers.cab;NOT VersionNT64

[084C:04EC][2016-11-30T05:52:24]i410: Variable: IIF_InstallerVersion = 3.1.7

[084C:04EC][2016-11-30T05:52:24]i410: Variable: IIF_MSI_SWITCHES =

[084C:04EC][2016-11-30T05:52:24]i410: Variable: IIF_ProductVersion = 10.1.2.77

[084C:04EC][2016-11-30T05:52:24]i410: Variable: NTProductType = 3

[084C:04EC][2016-11-30T05:52:24]i410: Variable: VersionNT = 6.2.0.0

[084C:04EC][2016-11-30T05:52:24]i410: Variable: VersionNT64 = 6.2.0.0

[084C:04EC][2016-11-30T05:52:24]i410: Variable: WixBundleAction = 4

[084C:04EC][2016-11-30T05:52:24]i410: Variable: WixBundleElevated = 1

[084C:04EC][2016-11-30T05:52:24]i410: Variable: WixBundleLog = C:\ProgramData\dell\drivers\Chipset_Driver_HNRF4_WN64_10.1.2.77_A06\DUP9FB0.tmp

[084C:04EC][2016-11-30T05:52:24]i410: Variable: WixBundleLog_SetupChipsetx64.msi = C:\ProgramData\dell\drivers\Chipset_Driver_HNRF4_WN64_10.1.2.77_A06\DUP9FB0_0_SetupChipsetx64.msi.tmp

[084C:04EC][2016-11-30T05:52:24]i410: Variable: WixBundleManufacturer = Intel(R) Corporation

[084C:04EC][2016-11-30T05:52:24]i410: Variable: WixBundleName = Intel(R) Chipset Device Software

[084C:04EC][2016-11-30T05:52:24]i410: Variable: WixBundleOriginalSource = C:\ProgramData\Dell\drivers\Chipset_Driver_HNRF4_WN64_10.1.2.77_A06\SetupChipset.exe

[084C:04EC][2016-11-30T05:52:24]i410: Variable: WixBundleProviderKey = {b3f1cf39-774a-4ffa-b500-2b11c63ac001}

[084C:04EC][2016-11-30T05:52:24]i410: Variable: WixBundleRollbackLog_SetupChipsetx64.msi = C:\ProgramData\dell\drivers\Chipset_Driver_HNRF4_WN64_10.1.2.77_A06\DUP9FB0_0_SetupChipsetx64.msi_rollback.tmp

[084C:04EC][2016-11-30T05:52:24]i410: Variable: WixBundleTag =

[084C:04EC][2016-11-30T05:52:24]i410: Variable: WixBundleVersion = 10.1.2.77

[084C:04EC][2016-11-30T05:52:24]i007: Exit code: 0x643, restarting: No

28 Posts

December 20th, 2016 01:00

Hi

If I remember correctly, I had to extract the DUP (Chipset_Driver_HNRF4_WN64_10.1.2.77_A06.EXE), copy the 4 files in the package to the server and then run SetupChipset.exe to get around this problem.

28 Posts

December 20th, 2016 02:00

And one more thing: The reason for the inf version listed as "0" in OME, is because (I suspect) that the inventory agent in Server Administrator checks the value in this registry key: 

[HKEY_LOCAL_MACHINE\SOFTWARE\Intel\InfInst]
"Version"="xx.x.x.xx"

If this key is absent, the version is listed as "0" in OME.

We deploy our servers with MDT and inject the chipset drivers as part of the deployment process.

When the chipset driver is installed that way, the registry key is not created and OME lists version as "0".

(When installed with the Intel ChipSet Installation Utility this registry key is set)

This is a cosmetic error but still very annoying not to see the actual version in OME and because of that we add the registry key in a script when a server is deployed.

18 Posts

December 20th, 2016 09:00

This has only started since we updated to OMSA 8.4. On 8.3 the hardware inventory didn't show a chipset driver missing at all.


Also I haven't been able to update the chipset with the extracted files either due to the "Unknown error" I get when running SetupChipset.exe. I assume I am missing command line switches to run the chipset setup without encountering that error?

It's literally the only piece of software preventing my servers from being 100% updated to the latest catalog drivers. More of an annoyance, but I don't think I should have to extract the files and write a script to update the servers when Open Manage is supposed to do that for me :).


Perhaps someone from Dell can chime in on this? Am I stuck waiting for an OMSA update, or OME catalog change to fix this without touching each server?

March 2nd, 2020 12:00

I know this is an old thread, but I find myself back here from time to time.  I just figured out that you can copy C:\Windows\System32\difxapi.dll from a GUI install of Win2016 to the server core variant.  After which, you will no longer get the "Unknown error" when running the extracted SetupChipset.exe file.  No switches needed, just run the exe and step through the GUI based install popup.  It will get to successfully installed and request reboot.  Hope this helps someone else who ends up here.

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