OME not Updating internal Data

Question

Hello

I have a Problem with our OME Server.

It is about updating a M710

On Actualisation Task I saw the Firmware of the RAID Controller: 12.10.4.0001 (PERC H700)

So, I want to update the Raid Firmware. The update of the Controller was carried out good and without any problems.

But, on the Server Overview on OME there is still the old Firmware version: (I restarted and make a full inventising of the M710 yet)

On the Actualisation Tab I see still the old FRMW:

If I go to the iDRAC – Page, I see the correct Firmware:

My OME Server is Version 1.2.1.0

What can I do to fix the Problem?

DELL-Abhijit P · Answer

Hi, Thanks for your post. Can you try deleting the server in OME and running discovery/inventory for it again? Regards Abhijit

m_staab_4de2bd · Answer

no changes. it is still the old FRMW

DELL-Abhijit P · Answer

Thanks for the update.

Can you try running "Troubleshooting Tool"? Select WS-MAN as test and use the iDrac IP address and credentials to see if you are able to communicate with the iDrac.

Regards

Abhijit

m_staab_4de2bd · Answer

Hi Abhijit

I tried to connect the TS-Tool to the idrac of the M710. It works fine.

Time: 29.10.2013 16:21:20 Device: 10.250.131.133

Protocols Selected are:

WSMAN

WSMAN

Connected.
WSMAN profiles found on the remote device are:
1. OS Deployment
2. Software Inventory
3. Software Update
4. Job Control
5. LC Management
6. Persistent Storage
7. Simple NIC
8. Simple FC
9. BIOS and Boot Management
10. Simple RAID
11. iDRAC Card
12. Memory
13. CPU
14. System Info
15. PCI Device
16. Video
17. SM CLP Admin Domain
18. Base Server
19. Record Log
20. Power State Management
21. Service Processor
22. Profile Registration
23. Ethernet Port
24. Base Metrics
25. IP Interface
26. DHCP Client
27. DNS Client
28. Physical Asset
29. Software Inventory
30. Software Update
31. Command Line Protocol Service
32. SMASH Collections
33. Sensors
34. Simple Identity
35. Role Based Authorization
36. Virtual Media
37. USB Redirection
38. Active Directory Client

Top

I have configured the OME to discover the ServerClient over OMSA. It has 7.3.0 (OMSA). The Server is a SLES11 SP3(Linux) Server

m_staab_4de2bd · Answer

it doesn't change anything: this was the way, how i restartet the services:

m_staab_4de2bd · Answer

Can you delete the image, i has uploaded. Please After you read the image

DELL-Abhijit P · Answer

If you goto support.dell.com and change the country on the top left then it tells you the phone numbers there…

http://www.dell.com/support/contents/de/de/dedhs1/article/Contact-Information/Technical-Support/technical-support-phone-numbers

DELL-Abhijit P · Answer

Thanks for the clarification.

I was thinking you are using iDrac for discovery and updates. If you are using OMSA, you may want to restart OMSA service on the target node since it looks like OME is not getting the updated version information from OMSA. Can you try restarting OMSA services including "DSM SA Data manager" service on that target server and then run inventory in OME?

Regards

Abhijit

m_staab_4de2bd · Answer

Thank you....

DELL-Abhijit P · Answer

Thanks for the updates. Looks like its best to open the support ticket so that they can investigate the configuration and look at the logs. Here is the number for support: 800-945-3355 Regards Abhijit

m_staab_4de2bd · Answer

how is it out from Germany?

m_staab_4de2bd · Answer

We got it...!

We saw it on a dset-Report of the System.

There were 2 Perc Controller, but there is just one installed.

The DELL Support believe it happened during the Firmware Update. There must be a renaming of the Controller.

And then there are 2 Firmware

It sould be done on a DRAC Reset or a Blade-Replug...

Greetings from Germany

DELL-Abhijit P · Answer

Thanks for taking the time to post the update. Nice to hear that the issue is resolved. Regards Abhijit

Dell OpenManage Essentials

OME not Updating internal Data

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