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Two servers showing unknown state
Running Openmanage essentials 2.0.0.1926
Two of my previously happy servers are now both showing the dreaded white question mark.
Both are being monitored by SNMP.
Running the SNMP troubleshooting tool on OME reports both of them as happy and able to communicate. Other servers in the same discovery group are fine.
Both servers are running openmanage 7.4.0 and are supported servers.
Any ideas where to go from here?
DELL-Pupul M
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January 8th, 2015 20:00
Okay. Thanks for this confirmation.
Couple of questions:
Dell-Ranveer
96 Posts
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January 8th, 2015 00:00
Hi Jiff,
Thanks for the post!
Can you try running the troubleshooting tool and see what does it return as output? And share it with us, as it will help us to understand the issue.
It will somewhat look like this:
MIB-II (System Name)
Server Administrator (Version) 7.4.0
Storage Management (Agent Version) 4.4.0
Inventory Collector (Agent Version) 7.4.1 (BLD_258)
Thanks
Ranveer
Jiff Lemon
50 Posts
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January 8th, 2015 00:00
Reboot hasn't helped. (sorry, was one of the things I've already tried!)
DELL-Shivendra K
685 Posts
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January 8th, 2015 00:00
Hi Jiff, thanks for the query.
Please check if target server reboot fixes the issue. Once reboot is done, perform discovery and inventory again in OME and see if health comes through fine.
Jiff Lemon
50 Posts
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January 8th, 2015 02:00
Just for reference I also scanned a machine that reports healthy.
Jiff Lemon
50 Posts
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January 9th, 2015 00:00
Discovering only the servers via SNMP (this collection is my older servers, my newer servers are discovered by iDrac only).
OMSA gui shows them both as healthy.
Deleting and rediscovering them has, this time, brought them back in. (I did it previously and it didn't!). I shall keep my eye on them to see if they go unknown after a period of time.
DELL-Pupul M
1K Posts
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January 9th, 2015 02:00
Great. Let us know how it goes.