Update was not aplied - failure

Hi Sergej,

For the phone support, you can go to this web page and click the country in the top-left corner of the web page for the local number.

 http://www.dell.com/support/contents/de/de/dedhs1/article/Contact-Information/Technical-Support/technical-support-phone-numbers

 Hope that helps,

Rob

I'm using OME version 1.2.1 and i cannot update the Broadcom network card.

From OME console, it say completed but the it is not installed on the server...

Below are logs

PackageCode 0
PackageFileName C:\Users\adl\AppData\Local\Temp\s5fs\Network_Driver_CYKKJ_WN_17.6.0.0_17.6.0.12.EXE
PackageLog [11/08/13 17:55:17] Update Package Execution Started

[11/08/13 17:55:17] Original command line: C:\Users\adl\AppData\Local\Temp\s5fs\Network_Driver_CYKKJ_WN_17.6.0.0_17.6.0.12.EXE /f /s /l=C:\Windows\TEMP\DUP.log

[11/08/13 17:55:17] DUP Framework EXE Version: 3.0.93.1

[11/08/13 17:55:17] DUP Release: CYKKJX12-00

[11/08/13 17:55:17] Intializing framework...

[11/08/13 17:55:17] Server Infastructure Detected...Proceeding with PM Module...

[11/08/13 17:55:17] Querying if HAPI is Installated...

[11/08/13 17:55:17] HAPI already Installated...

[11/08/13 17:55:17] Querying Personality Module for data via ..GetPersonalityInfo()

[11/08/13 17:55:17] Entered GetPersonalityInfo,Waiting for results...from PMDataCollector.lib->getPMInfo()

[11/08/13 17:55:17] Obtained Personality Information

[11/08/13 17:55:17] Manufacturers name :

[11/08/13 17:55:17] Data Location :

[11/08/13 17:55:17] Copied all Personality Information to Framework

[11/08/13 17:55:17] Querying Personality Module Succeeded...

[11/08/13 17:55:17] Retrieving relevant Values from Personality Module...

[11/08/13 17:55:17] Client Brand Status:- DEFAULT

[11/08/13 17:55:17] User Command: unattended

[11/08/13 17:55:17] DUP Capabilities Value: 50331647 (0x2FFFFFF)

[11/08/13 17:55:17] DUP Vendor Software Version: 17.6.0.0

[11/08/13 17:55:17] Local System/Model Compatible with this Package? Yes

[11/08/13 17:55:17] Local System OS Version: 6.2.0.0

[11/08/13 17:55:17] OS Compatible with this Package? Yes

[11/08/13 17:55:17] Local System OS Language: EN

[11/08/13 17:55:17] Language Compatible with this Package? Unknown

[11/08/13 17:55:17] User Parameter: logfile

[11/08/13 17:55:17] User Parameter: logfile changed to: c:\windows\temp\dup.log

[11/08/13 17:55:17] User Parameter: force

[11/08/13 17:55:20] Identified Behavior : unattended

[11/08/13 17:55:20] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_CYKKJ_WN_17.6.0.0_17.6.0.12\DUP3E7.tmp

[11/08/13 17:55:20] Translated Command Line : brcmsetup.exe /s /v"LOGFILE=\"C:\ProgramData\dell\drivers\Network_Driver_CYKKJ_WN_17.6.0.0_17.6.0.12\DUP3E7.tmp\""

[11/08/13 17:55:20] Path : C:\ProgramData\dell\drivers\Network_Driver_CYKKJ_WN_17.6.0.0_17.6.0.12

[11/08/13 17:55:20] Identified Behavior : unattended

[11/08/13 17:55:40] Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_CYKKJ_WN_17.6.0.0_17.6.0.12\DUP3E7.tmp

[11/08/13 17:55:40]

--- Start of Vendor Software Log ---

[11/08/13 17:55:40] ASCII payload log file detected.

[11/08/13 17:55:40] ============== Update Package Started ==============

Date/Time Executed: Fri Nov 08 17:55:20 2013

Command Parameters: "C:\ProgramData\dell\drivers\Network_Driver_CYKKJ_WN_17.6.0.0_17.6.0.12\BrcmSetup.exe" /s /v"LOGFILE=\"C:\ProgramData\dell\drivers\Network_Driver_CYKKJ_WN_17.6.0.0_17.6.0.12\DUP3E7.tmp\""

====================================================

Inventory version prior to update: 15.6.4.9

Update version: 15.6.4.9

============== Update Result ==============

Date/Time Completed: Fri Nov 08 17:55:37 2013

Exit code = 0 (Success)

====================================================

[11/08/13 17:55:40]

--- End of Vendor Software Log ---

[11/08/13 17:55:40] Vendor Software Return Code: 0

[11/08/13 17:55:40] Name of Exit Code: SUCCESS

[11/08/13 17:55:40] Exit Code set to: 0 (0x0)

[11/08/13 17:55:40] Result: SUCCESS

[11/08/13 17:55:40] Name of Exit Code: SUCCESS

[11/08/13 17:55:40] Execution terminated at date-time 11/08/13 17:55:40

[11/08/13 17:55:40] ######
PackageReleaseId Not Available
PackageState complete
PackageStatus 2
TotalStatusMessage Software update complete.

Ok, just to confirm...

Before you sent the update, can you tell me what the compliance report said for this driver for the installed version and available version.

Thx

Rob

Installed version is 14.8.1.13 and available version is 17.6.0.0.

see screenshot below.

Thanks Dean.

This looks like the issue that is addressed with the new Broadcom driver to be published in first half of Dec (I hope!)

Rob