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43711
19 in 1 media card reader
I just got a new XPS 420 with Vista and the media card reader does not work right. It only shows up in the computer window sometimes, if I restart sometimes it will recognize the drives and show them in the computer window. It will read a SD card sometimes but will not read CF cards at all the light comes on in the front and stays solid when I put a CF card in. I checked the connections, deleted the drives in the device manager and let windows reinstall the reader and it still doesn't work. I couldn't find any updated drivers on the dell site. I even tried a new CF card and that doesn't work. Anyone have any ideas?
Thanks.
masteff
65 Posts
1
January 8th, 2008 15:00
scotty0276
3 Posts
1
January 8th, 2008 16:00
packerFan07
705 Posts
1
January 8th, 2008 16:00
masteff
65 Posts
1
January 8th, 2008 17:00
eskymi
1.1K Posts
1
January 8th, 2008 17:00
Maybe it isn't seating properly. I know I did that for my parents machine (well actually my wife did via phone instructions from me,) I know she stated that the cable was plugged in but it worked fine once she replugged it in.
Message Edited by eskymi on 01-08-2008 01:38 PM
scotty0276
3 Posts
1
January 9th, 2008 05:00
eskymi
1.1K Posts
1
January 9th, 2008 14:00
Is there a Dell Diagnoistic for that. Reboot, hit F12 and try it. I have done the diagnostics on my machines, but I can't recall if the media reader is one of the tests.
escorial
416 Posts
1
February 1st, 2008 11:00
Scotty,
I bought a new XPS 720 XP Media Center around Xmas and the 19 in 1 card reader failed right away. Dell tech was ony here and tried a 13 in 1, plus all any any drives for either under the sun and it still work fail. Dells fix was to replace my PC with a guarntee that they problem would be solved with a new unit.
My new PC arrived 1 week ago today, use the card reader 2 and it failed just like the last one. Called Dell again and spent over a hour on the phone with all the same runaround I got with my original PC. No there sending me a new reader and cable. I can gaurtee that that is not the problem. What ever it is Dell is not owning up to a Flaw in the reader or software. Sice I boought the oirignal machne and then got this one I have been on the phone more with Dell than I have used the PC.
There is a serious flaw somewhere and they will nor fix it. FWIW my kids $5 Ebay extarnal card reader works flawless but my $3600 Dells internal one does not!!!!!!!!!!!! The Dell techs checked out the Spec's on my Transcent 2GB 150x SD card and said well it should work. I ask them WHY NOT and get a runaround.
I would start raising holy heck with them and I certainly would like to hear from others that are having this problem....................
JOHn
Davet50
14.4K Posts
1
February 1st, 2008 13:00
escorial
416 Posts
1
February 1st, 2008 14:00
DadKalb
8 Posts
1
February 6th, 2008 00:00
I am having the same problem with an Inspiron 530 I received Jan of 2008. Dell wants to replace the computer but that is not the problem. They sent me a new card reader and it worked about a dozen times and it too would stop working.
I do not need it very often so I am working around the problem. When you stick a card in the reader and the drives vanish from my computer, leave the card in and shut down the computer, than restart. Just doing a restart will not bring them back.
It looks like Dell has had this problem for several years according to these fourms. My Dimension 4100 did not have a card reader so I did not have the problem with my old computer.
We should keep after Dell and keep bringing it up as new subjects so they will not ignore us.
John
escorial
416 Posts
1
February 6th, 2008 16:00
escorial
416 Posts
1
February 10th, 2008 21:00
DELL FAILS AGAIN,
I do not know what the problem is with the card readers that Dell has on the XPS 720 but mine just failed again. My original new XP720 Card reader failed the 2nd day I had the PC, Dell came out and replaced the card reader and that failed 10 minutes after the tech left. He came back and verified with Dell the problem.
So Dell sent me out a brand new PC with promises that the card reader will work on that one. Guess what, about a week later the reader failed. Dell says that they will replace the reader and cable. Guess what about a week later FAILURE.
One of the techs asked me well how much do you really use the card reader ( like it was no big deal) Hey I plunked down $3600 for this unit and EVERYTHING SHOULD WORK every time that I use it.
This is nuts, does anyone know what the problem is? I see that there are other people in the same boat so what gives. DELL STEP UP AND FIX THIS ONCE AND FOR ALL!
Not a Happy Camper
phillman1961
6 Posts
1
October 7th, 2008 15:00
phillman1961
6 Posts
1
October 7th, 2008 16:00