AIOC.exe error when scanning - AIO Photo 964 Printer …

Dell recently installed a new hard drive, mother board, & video card on my old Dimension E520 (running Windows XP).  I utilized the utility disk to install the printer and can print without any problem.  However, when attempting to use the scanner, the Dell A-I-O program just freezes.  When I end the program via task manager, I get the pop up error “AIOC.exe unresponsive error”.  I’ve uninstalled & reinstalled and that doesn’t seem to resolve the issue.

Any suggestions or be greatly appreciated!

Thanks,

Amy