We're listening. Please accept our sincere apologies for the inconvenience caused, I request you to follow the instructions from the link shared here http://dell.to/2eWoPxc and let us know the outcome.
I also request you to share the system service tag, registered owner's name and email via private message so that we will review the details and assist you further.
You could send a private message by hovering the mouse over my username and by adding me as a friend.
Alienware X51 Freezing! Can't play games for more than 10 minutes! Had to force-restart more than 10 times yesterday.
I checked internet and many people experienced these at alienware x51 r2 serious. I have done everything that dell support said me to do; and still I have this non-sense freezing issue at my new desktop starting from 2nd week after I got my desktop ( which I paied £2500 for it ). I made ticket to dell support and still noone helps me. If you don't believe me come and connect my desktop with teamviewer and see yourself too DELL SUPPORT. When I play a game more than 30 minutes or 60 minutes I am experiencing this freezing issue and speaker voice is cutting down and weird noises and all computer freezing and I cannot use anything. This issue happens when I watch tv series or when I do my robotic projects on my computer etc.
Please would you help me to fix this problem ? I am really regretting to buy and pay £2500 for alienware desktop :( My alienware 18 laptop was much better than this alienware x51 r2 desktop really which I used for 4 years without any problem ( only 1 time I repaired my alienware laptop before which dell was given me a totally new one and all my problems were fixed while I was in Turkey ). I came to England now for my master degree on artificial intelligence and robotics and I will stay in England 3 years at least too so I wanted to buy a cool desktop to myself but I have this issue more than +1.5 months and even dell support doesn't help me at all. How can I send back this desktop to you and get a working one without any problems ? thank you.
These are the links below that other people experienced the same things like me and right now I experience the same things too non stop :(
Dell-MohanG
184 Posts
0
November 21st, 2016 01:00
Hi mekaci,
Greetings,
We're listening. Please accept our sincere apologies for the inconvenience caused, I request you to follow the instructions from the link shared here http://dell.to/2eWoPxc and let us know the outcome.
I also request you to share the system service tag, registered owner's name and email via private message so that we will review the details and assist you further.
You could send a private message by hovering the mouse over my username and by adding me as a friend.
shesagordie
10 Elder
•
46K Posts
0
November 21st, 2016 12:00
mekaci
Best to post this in the Alienware Owners Club Forum, here:
http://en.community.dell.com/owners-club/alienware/default.aspx
Bev.
mekaci
1 Rookie
•
11 Posts
0
December 10th, 2016 15:00
Alienware X51 Freezing! Can't play games for more than 10 minutes! Had to force-restart more than 10 times yesterday.
I checked internet and many people experienced these at alienware x51 r2 serious. I have done everything that dell support said me to do; and still I have this non-sense freezing issue at my new desktop starting from 2nd week after I got my desktop ( which I paied £2500 for it ). I made ticket to dell support and still noone helps me. If you don't believe me come and connect my desktop with teamviewer and see yourself too DELL SUPPORT. When I play a game more than 30 minutes or 60 minutes I am experiencing this freezing issue and speaker voice is cutting down and weird noises and all computer freezing and I cannot use anything. This issue happens when I watch tv series or when I do my robotic projects on my computer etc.
Please would you help me to fix this problem ? I am really regretting to buy and pay £2500 for alienware desktop :( My alienware 18 laptop was much better than this alienware x51 r2 desktop really which I used for 4 years without any problem ( only 1 time I repaired my alienware laptop before which dell was given me a totally new one and all my problems were fixed while I was in Turkey ). I came to England now for my master degree on artificial intelligence and robotics and I will stay in England 3 years at least too so I wanted to buy a cool desktop to myself but I have this issue more than +1.5 months and even dell support doesn't help me at all. How can I send back this desktop to you and get a working one without any problems ? thank you.
These are the links below that other people experienced the same things like me and right now I experience the same things too non stop :(