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Big problems with OPTIPLEX XE in our company | Problems with PSU
We have about 200 Optiplex XE computers.
Recently, several broke (about 50).
Both diagnostic lights 1 and 3 has begun blinking + the power button blinking with yellow light.
We got info from Dell that they had problems with faulty power supplys, but that this faulty PSUs wont be shipped anymore.
They have begun to replace both the motherboard and power supplys when a computer broke.
But recently many of this computers have broke again.
Are there others who have experienced the same problem with optiplex XE computers?
jencohv
4 Posts
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January 10th, 2013 11:00
I'm in the USA with the same problem on my XE
speedstep
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December 28th, 2012 07:00
This is a Dell User Forum.
This is not a Direct Dell Asia Pacific support forum.
Indicates system has power, but the POWER_GOOD signal is not yet active.
If the Hard Drive light is off, it is probable that the power supply needs to be replaced.
If the Hard Drive light on, it is probable that an onboard regulator or VRM has failed. Look at the diagnostic lights for further information.
The BIOS will turn the light to this state to indicate it has started fetching op-codes.
greenlight0
7 Posts
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December 28th, 2012 11:00
Why did you write: "This is not a Direct Dell Asia Pacific support forum"?
I now what the problem is I only asked if other companys had the same problems with XE.
speedstep
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January 10th, 2013 08:00
What country are you in?
Dell OptiPlex XE: Purpose-Built for Asia Pacific, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados etc.
This is a user forum. The forum is not a direct access to warranty support for any country. Warranty for example in INDIA is handled by DELL INDIA.
jencohv
4 Posts
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January 10th, 2013 08:00
I'm having the same problem with my XE. 2 days ago the power, 1 and 3 lights started flashing and it wouldn't power up. After an hour the lights went out and it functioned normally. Yesterday the same 3 lights started flashing when the comp turned itself off, and it took nearly 24 hours for them to go out. I'm nervous about trying to power it up again, I don't want to damage the machine. Any help would be greatly appreciated
greenlight0
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January 10th, 2013 09:00
Sweden!
I know that this is user forum. I just write here because I just want to know if other users have the same problems with XE machines.
I won't get that information if you call Dell support ;)
greenlight0
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January 10th, 2013 09:00
I mean: You I won't get that information if you call Dell support ;)
speedstep
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January 10th, 2013 12:00
3 Year Warranty Next Business Day On-site is standard
Pro Support is Optional.
Extension of service is also not free.
Blinking Amber Power Light
Initial state of light at power up.
Indicates system has power, but the POWER_GOOD signal is not yet active.
If the Hard Drive light is off, it is probable that the power supply needs to be replaced.
If the Hard Drive light on, it is probable that an onboard regulator or VRM has failed.
Look at the diagnostic lights for further information.
1 Drive activity light
External power button connector
2 Wi-Fi activity light
Diagnostic Lights (4)
3 Network activity light 1
power light
4 Network activity light
Memory modules are detected, but a memory configuration or compatibility error has occurred.
Dell OptiPlex XE - Documentation
Dbethell
3 Posts
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May 16th, 2013 13:00
We're having the same problem with XEs in our company in the Caribbean. All started failing around the same time with error code 1,3 late 2012. Standard replacement procedure is to change mobo and psu. Before the problem started happening to a lot of our systems we discovered that Dell has discontinued this model for our region. It is extremely annoying to have so many failures. If it is a widespread problem Dell should be replacing with an alternate system.