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Bluetooth speaker connected as headset only
Hello,
I bought a bluetooth speaker (shoXspin) which works fine with my phone and other devices but NOT with my Dell.
It is recognised as a headset and I can't get it to get recognised as speakers.
I am using a Dell Latitude E6540 and Windows 7.
Please help me getting this issue fixed.
Thanks!
Dell-SreejithR
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January 10th, 2017 23:00
Thank you for your message.
Have you tried using another Bluetooth headset & check if the issue persists?
With the Bluetooth device connected. Open device manager, expand audio & sound right click on the audio driver & click on uninstall (Do not check delete driver)
Restart the computer & check if the issue persists.
Lilybep
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January 11th, 2017 00:00
Thanks for getting back to me.
Yes, I did connect another bluetooth spekaer and it worked fine.
Yes, I did uninstall the device in the way you suggested and restarted the laptop but the issue is the same.
I tried it on othe laptops and it worked without problems. I also used differnt usb slots on my laptop all with the same result that the speake was recognised only as a head set.
What else could I try?
Dell-SreejithR
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January 13th, 2017 16:00
Please update the Bluetooth & audio driver by entering the service tag on this link www.support.dell.com.