Unsolved
This post is more than 5 years old
3 Posts
0
4554
DVD RW Not working
My Inspiron 3847 bios recognizes and allows me to test my TSSTcorp DVD+-RW SH-216DB (tests good in bios) but Windows 10 does not recognize it. I have tried removing the upper and lower filters in regedit but it they are not in that folder. Everything I cannot find anything. I cannot find the original disk that came with the computer but it would not work anyways because the drive is not being recognized. Please help! Do I need a driver?
robert p
4 Operator
4 Operator
•
9.4K Posts
0
October 26th, 2017 06:00
Hi anartau,
Thanks for posting.
Here is some information you may find helpful: http://dell.to/2z7ofWV
anartau
3 Posts
0
October 29th, 2017 19:00
Unfortunately, none of these have worked. It does not recognize the drive outside of the bios. There is no DVD/CD-ROM drives in the device manager. I even tried disconnecting it internally and it was just the same. Could that mean that the drive is bad even though it recognizes good from the bios check?
robert p
4 Operator
4 Operator
•
9.4K Posts
0
October 30th, 2017 11:00
Not necessarily see this: http://dell.to/2iMbvy8
anartau
3 Posts
0
November 4th, 2017 16:00
I am still not seeing it. Strangely, every one of the screen shots of the registry fix of HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318} fix; they all show a Installer32 REG_SZ in the screenshot. I do not have that folder in the position, could that be the culprit? Nothing seems to work to make my DVDRW drive be recognized by Windows...
robert p
4 Operator
4 Operator
•
9.4K Posts
0
November 7th, 2017 04:00
Perhaps a call to tech support is in order for further troubleshooting. You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm