When the screen first appears it looks good but then it will go blank for a few seconds then
when the information comes back on the screen it is not clear. I have to reset the color
from 8 bit to 16 every time I turn it on. It doesn't matter how many adjustments I have made
nothing is permanent after I shut the pc off and start it back up again.
Thanks for any input.
What happened before the video problem? Did you do a reinstall? and if you did a reinstall did you install the chipset drivers and the video drivers? If not, that is probably the problem.
Dell forum member since 2002
Dell Inspiron 15 - 5577 Laptop
Home Built Desktop PC with Gigabyte Designare Z390, i7 8700K CPU
Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recordng Studio Software.
Dell S2719DGF Monitor
Member of Nashville based R.O.P.E.
i actually had to send it back to Dell to fix the sound on the dvd player.
you are probably right because it worked fine before i sent it to them. how would i go about
doing the reinstall on the chipset drivers and video drivers?
thanks PJL
HERE is the Dell downloads for your PC. Download the chipset driver and the correct Video driver (there are 3 listed). Install the chipset drivers, according to the Dell included instructions, then the Video driver.
Dell forum member since 2002
Dell Inspiron 15 - 5577 Laptop
Home Built Desktop PC with Gigabyte Designare Z390, i7 8700K CPU
Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recordng Studio Software.
Dell S2719DGF Monitor
Member of Nashville based R.O.P.E.
Thanks for the info. I'll have to check it out.
i'm unable to install the chipset driver. The install shield (ikernel.exe) can not find file specified. I tried following the download instructions but some of the pop up windowers are not the same. i do get as far as the install now button but can go no further. any suggestions would be appreciated.
I noticed when i checked compatability from the desk top icon my computer was not listed but before you start the download process it is listed. Any ideas?