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kr236rk
3 Zinc

Dell OptiPlex GX270, Small Form Factor Desktop - no broadband :(

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Hi,

I was surfing the net on the Optiplex earlier this afternoon. Tonight I started getting pop-ups asking me if I wanted a dial up connection? I cancelled them and they went away. Couple of hours later I could no longer reach the internet through broadband and the dial up requests started appearing again. I checked my connectivity (router) on the (different) pc I am typing this on and everything is fine. So why has my Optiplex cut itself adrift from broadband please?

Device Manager says "Ethernet controller is not configured correctly" plus big yellow question marks. Any clues please?

Many thanks,

Ric

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Davet50
6 Indium

Re: Dell OptiPlex GX270, Small Form Factor Desktop - no broadband :(

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Yes for the most part. The new card should come with drivers for that card. Make sure the card will support the version of windows you are running.

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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Davet50
6 Indium

Re: Dell OptiPlex GX270, Small Form Factor Desktop - no broadband :(

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Run virus and malware scans immediately. Then try reinstalling your nic driver .

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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kr236rk
3 Zinc

Re: Dell OptiPlex GX270, Small Form Factor Desktop - no broadband :(

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Have run all scans & there are no isuues thanks. How do I identify my nic driver please?

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7- Thorium

Re: Dell OptiPlex GX270, Small Form Factor Desktop - no broadband :(

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Hi Ric,

Have you gone to downloads to locate drivers for your system? That would be my suggestion.

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Davet50
6 Indium

Re: Dell OptiPlex GX270, Small Form Factor Desktop - no broadband :(

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I went to try an locate it but there is an issue with the downloads for that system. I have reported it up the chain..

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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kr236rk
3 Zinc

Re: Dell OptiPlex GX270, Small Form Factor Desktop - no broadband :(

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Thanks - will also check downloads. Meanwhile I am getting this bios message at boot up. The memory thing makes no sense. I hit F1 and the pc boots as normal, only now the NIC failure is mentioned in this bios message. Hopefully this throws a little more light on the issue?

 

 

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kr236rk
3 Zinc

Re: Dell OptiPlex GX270, Small Form Factor Desktop - no broadband :(

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Update: have found some downloads on the Optiplex - could be a red herring if it's something I loaded myself some time ago though. But what file name am I looking for please, there are hundreds of 'nic' files on the hard drive, presumably the NIC driver(?) I want has a name or version number that I can fine the search down with?

Thanks.

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kr236rk
3 Zinc

Re: Dell OptiPlex GX270, Small Form Factor Desktop - no broadband :(

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Re Update. Can I acquire a new NIC ethernet card for this pc please? It's a plug-in PCI card by the look of it, I can just remove the old one and insert a replacement? Thanks again.

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Davet50
6 Indium

Re: Dell OptiPlex GX270, Small Form Factor Desktop - no broadband :(

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Yes you certainly can. It does appear from your bios screen that as far as the bios is concerned the nic failed.  New cards are very inexpesive and should get you back up and running

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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kr236rk
3 Zinc

Re: Dell OptiPlex GX270, Small Form Factor Desktop - no broadband :(

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Great thanks - light on the horizon 🙂 Will I just slot the old ethernet PCI card out & insert the new one please?

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