Unsolved
This post is more than 5 years old
2 Posts
0
657181
Dell OptiPlex GX620 Error!!!
OK, I've just got a new OptiPlex GX620 from ebay but when I turn it on it has beeps which comes from the internal speaker.
It is not proper beeps, it sounds as if the HDD were failing all the time.
I see disk activity 0.5 seconds after it boots up then it just starts beeping and fails to boot into XP.
If you have the same problem and/or you would like to help please do!!
Thanks
-Calvis
DELL-Chinmay S
1.8K Posts
0
February 4th, 2013 11:00
Hi Calvis,
You can run a diagnostic test on your computer by following the steps below:
Note: If you wait too long and the Microsoft Windows appears, then continue to wait until you see the Windows desktop. Now shutdown your computer and try again.
Note: (If Boot to the Utility partition option is not there then you will have a “Diagnostics” option to select which starts the diagnostics directly.)
If you are getting beep codes, please let me know the beep codes you hear from computer. You can also check the diagnostic indicators on your computer. The diagnostic LEDs are located on the front of the chassis between or below the headphone connector and the USB connectors, depending on the chassis. The diagnostic LEDs are located on the rear of the system tower on the ultra small form factor (USFF) chassis.
For more information on this, you can also check the link:
ftp://ftp.dell.com/Manuals/all-products/esuprt_desktop/esuprt_optiplex_desktop/optiplex-gx620_user%27s%20guide_en-us.pdf
Copy and paste the link in address bar and Hit Enter.
Please reply with information.
pc-tech
2 Posts
0
February 4th, 2013 12:00
The beep codes I can hear are:
6 long beeps in total
After 4 beeps, a long pause & then 2 long beeps afterwards.
speedstep
9 Legend
9 Legend
•
47K Posts
0
February 5th, 2013 10:00
The diagnostic lights have to be showing BAD RAM.
Take out all ram and test 1 stick at a time. Remove any expansion cards.
PC4200 RAM is TOO SLOW for a GX620.
The ram must NOT BE ECC and Must Be Low Density INTEL Chip-set Compatible Ram.
8 Gigs is Max with 64 bit CPU and OS.
Recommended Upgrade
DDR2 PC2-5300 • CL=5 • Unbuffered • NON-ECC • DDR2-667 • 1.8V • 256Meg x 64 • • Part #: CT519120
(MHz)
(ns)
(MHz)
(MT/s)
(MB/s)
(CL-tRCD-tRP)
(ns)
DDR2-400C
4-4-4
20
DDR2-533C
4-4-4
15
DDR2-667D
5-5-5
15
DDR2-800D
DDR2-800E
5-5-5
6-6-6
12½
15
DDR2-1066F
7-7-7
13⅛
Dell™ OptiPlex™ GX620 Systems User's Guide
Mini Tower Computer
<ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>
Desktop Computer <ADMIN NOTE: Broken link has been removed from this post by Dell>
Small Form Factor Computer <ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>
Ultra Small Form Factor Computer
<ADMIN NOTE: Broken link has been removed from this post by Dell>
System Lights
Your power button light and hard-drive light may indicate a computer problem.
Power Light
Problem Description
Suggested Resolution
Solid green
Power is on, and the computer is operating normally. On the desktop computer, a solid green light indicates a network connection.
No corrective action is required.
Blinking green
The computer is in a power-saving mode (Microsoft® Windows® XP).
Press the power button, move the mouse, or press a key on the keyboard to wake the computer.
Blinks green several times and then turns off
A configuration error exists.
Check the diagnostic lights <ADMIN NOTE: Broken link has been removed from this post by Dell> to see if the specific problem is identified.
Solid yellow
The Dell Diagnostics is running a test, or a device on the system board may be faulty or incorrectly installed.
If the Dell Diagnostics is running, allow the testing to complete.
If the computer does not boot, contact Dell for technical assistance.
Blinking yellow
A power supply or system board failure has occurred.
See "Power Problems."
<ADMIN NOTE: Broken link has been removed from this post by Dell>
Solid green and a beep code during POST
A problem was detected while the BIOS was executing.
See "Beep Codes" <ADMIN NOTE: Broken link has been removed from this post by Dell> for instructions on diagnosing the beep code. Also, check the diagnostic lights <ADMIN NOTE: Broken link has been removed from this post by Dell> to see if the specific problem is identified.
Solid green power light and no beep code and no video during POST
The monitor or the graphics card may be faulty or incorrectly installed.
Check the diagnostic lights <ADMIN NOTE:Broken link has been removed from this post by Dell> to see if the specific problem is identified. See "Video and Monitor Problems."
<ADMIN NOTE: Broken link has been removed from this post by Dell>
Solid green power light and no beep code but the computer locks up during POST
An integrated system board device may be faulty.
Check the diagnostic lights <ADMIN NOTE: Broken link has been removed from this post by Dell> to see if the specific problem is identified. If the problem is not identified, contact Dell for technical assistance.
Diagnostic Lights
To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4"on the front or back panel. The lights can be off or green. When the computer starts normally, the patterns or codes on the lights change as the boot process completes. When the computer starts normally, the patterns or codes on the lights change as the boot process completes. If the POST portion of system boot completes successfully, all four lights display solid green. If the computer malfunctions during the POST process, the pattern displayed on the LEDs may help identify where in the process the computer halted.
Light Pattern
Problem Description
Suggested Resolution
The computer is in a normal "off" condition, or a possible pre-BIOS failure has occurred.
The diagnostic lights are not lit after the computer successfully boots to the operating system.
Plug the computer into a working electrical outlet and press the power button.
A possible BIOS failure has occurred; the computer is in the recovery mode.
Run the BIOS Recovery utility, wait for recovery completion, and then restart the computer.
A possible processor failure has occurred.
Reinstall the processor and restart the computer.
Memory modules are detected, but a memory failure has occurred.
A possible graphics card failure has occurred.
A possible floppy or hard drive failure has occurred.
Reseat all power and data cables and restart the computer.
A possible USB failure has occurred.
Reinstall all USB devices, check cable connections, and then restart the computer.
No memory modules are detected.
Memory modules are detected, but a memory configuration or compatibility error exists.
An other failure has occurred.
This pattern also displays during System Setup
<ADMIN NOTE: Broken link has been removed from this post by Dell>
and may not indicate a problem.
After POST is complete, all four diagnostic lights turn green briefly before turning off to indicate normal operating condition.
None.
Beep Codes
Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code (code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This beep code tells you that the computer encountered a memory problem.
If your computer beeps during start-up:
Code
Cause
1-1-2
Microprocessor register failure
1-1-3
NVRAM read/write failure
1-1-4
ROM BIOS checksum failure
1-2-1
Programmable interval timer failure
1-2-2
DMA initialization failure
1-2-3
DMA page register read/write failure
1-3
Video Memory test failure
1-3-1 through 2-4-4
Memory not being properly identified or used
3-1-1
Slave DMA register failure
3-1-2
Master DMA register failure
3-1-3
Master interrupt mask register failure
3-1-4
Slave interrupt mask register failure
3-2-2
Interrupt vector loading failure
3-2-4
Keyboard Controller test failure
3-3-1
NVRAM power loss
3-3-2
Invalid NVRAM configuration
3-3-4
Video Memory test failure
3-4-1
Screen initialization failure
3-4-2
Screen retrace failure
3-4-3
Search for video ROM failure
4-2-1
No timer tick
4-2-2
Shutdown failure
4-2-3
Gate A20 failure
4-2-4
Unexpected interrupt in protected mode
4-3-1
Memory failure above address 0FFFFh
4-3-3
Timer-chip counter 2 failure
4-3-4
Time-of-day clock stopped
4-4-1
Serial or parallel port test failure
4-4-2
Failure to decompress code to shadowed memory
4-4-3
Math-coprocessor test failure
4-4-4
Cache test failure