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116437
Dell Optiplex 380 network driver
I am a computer technician rebuilding a clients 64 bit Windows 7 Optiplex 380 that has suffered with the Cryptolocker trojan so needs a reformat. The built in recovery partition will not work, so I have installed a fresh copy of 64 bit Windows 7, but Device Manager tells me there is no ethernet adaptor installed. I have, as usual in these cases, been on the Support/ Downloads site using the tag number, and downloaded what appears to be the correct driver, Broadcom 57XX Gigabit Controller, v.16.4.0, A07 and Broadcom 64bit 57XX Driver/BACS combined update package, R296615, but neither will install. I get a message telling me that it is not supported. It was working perfectly before the reformat....!
Any ideas please.
Thanks
Tony
TonyGB
4 Posts
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October 17th, 2013 12:00
Amogh,
I HAVE FOUND IT, and it works. I googled the hardware ID, sorry, I have forgotten how to do this, and located it on the PCI hardware site, so all is now OK.
Many thanks
Tony
TonyGB
4 Posts
0
October 17th, 2013 04:00
Amogh,
Many thanks for your reply.
I cannot get to the system again until later today, but I am sure there is no separate network card attached to a PCIe slot, it is the usual network adaptor that is built into the motherboard, but will look later, and get the hardware ID's.
Regards
Tony
DELL-Amogh G
1.5K Posts
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October 17th, 2013 04:00
Hi Tony,
The driver you are trying to install correct driver. The system is shipped with a discrete network card which is connected with the PCIe slot on the motherboard.
It seems that the network card has been replaced. Please share the ‘Hardware ID’ of LAN card by following the steps below:
Keep me posted with the information. I will be glad to assist you.
TonyGB
4 Posts
0
October 17th, 2013 12:00
Amogh,
Ok, the Ethernet adaptor is not a separate card it is the usual built in Ethernet port attached to the motherboard. There is a graphics card in one of the PCI slots, and the other is empty. The hardware ID's are as follows;
PCI\VEN_14E&DEV_1692&SUBSYS_04001028&REV_01
PCI\VEN_14E&DEV_1692&SUBSYS_04001028
PCI\VEN_14E&DEV_1692&CC_020000
PCI\VEN_14E&DEV_1692&CC_0200
Looking forward to hearing from you.
Thanks
Tony
DELL-Amogh G
1.5K Posts
0
October 18th, 2013 05:00
Hi Tony,
I am glad the issue has been resolved. I hope everything is working fine now.
Feel free to reply for any further questions. I will be glad to assist you.
optiplex_380
2 Posts
0
August 26th, 2016 22:00
I have a similar issue. After reinstalling the OS WIN 7 in Optiplex 380, Ethernet Controller under Device Manager is not coming up.
Hardware IDs are as follows.
PCI\VEN_14E4&DEV_1692&SUBSYS_04001028&REV_01
PCI\VEN_14E4&DEV_1692&SUBSYS_04001028
PCI\VEN_14E4&DEV_1692&CC_020000
PCI\VEN_14E4&DEV_1692&CC_0200
I could not find the driver in BroadCom because this indicates it is a Broadcom
How can I bring up the controller and get into connect to internet?