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August 12th, 2013 21:00

Dell XPS 8500 Hard Drive Obnoxious Noise (ST2000DM001-9YN)

I have owned a Dell XPS 8500 for just over a year now. Just after my purchase I began noticing a loud "chirping sound" coming from the desktop while it was running idle. I would notice it at night while I was trying to sleep as it was loud enough to wake me up. It seems to reoccur every few minutes or so until I resume using my computer or shut it down. It is most definitely coming from the hard drive which is a Seagate with a model # ST2000DM001-9YN.

After doing plenty of research online I have come across many threads on the Seagate forums where others complain about a "chirping" issue. It appears that the issue is related to the APM (advanced power management) system and is resolved by a firmware update offered through the Seagate website in the link below.

http://knowledge.seagate.com/articles/en_US/FAQ/223651en

Dell needs to come out with their version of this update because the seagate firmware update isn't compatible with the dell firmware that came preinstalled. Links below are a couple of the sources I have read and videos demonstrating the same exact sound coming from my computer. P.S. I dont want a replacement HD. It isn't broken. I as well as other have the same problem and need a firmware fix. I even found another thread on the dell forums where someone was having this issue and was just told to get a new HD. That thread can be found here http://en.community.dell.com/support-forums/disk-drives/f/3534/t/19468596.aspx?PageIndex=1                                                                                                                                                                                                                                                                           

Seagate Thread Containing the issue: 

http://forums.seagate.com/t5/Desktop-HDD-Desktop-SSHD/2TB-ST2000DM001-3TB-STBD3000100-Barracudas-Making-Weird-quot/td-p/161356

Seagate Thread Firmware Fix:

http://forums.seagate.com/t5/Desktop-HDD-Desktop-SSHD/ANNOUNCEMENT-New-firmware-update-for-Barracuda-1TB-platter/td-p/162362

The sound:

http://www.youtube.com/watch?feature=player_embedded&v=kt6asKkMJq0

http://www.youtube.com/watch?v=qQpUUpTbYvU&feature=player_embedded

http://www.youtube.com/watch?v=4bQWk6bfbfs

19 Posts

August 13th, 2013 13:00

bump

10 Elder

 • 

43.6K Posts

August 14th, 2013 19:00

This is mainly a user-to-user forum with some input from Dell. Your best bet is to contact Dell Tech Support directly via phone or email.

19 Posts

August 14th, 2013 19:00

Can I get a response from Dell? Is this being looked at?

145 Posts

August 15th, 2013 22:00

You could try the following:

  1. Pulling the HDD from the XPS 8500
  2. Mount it on another PC via a SATA to USB 3.0 dock (or SATA)
  3. Installing the new firmware there
  4. Put the HDD back into the XPS 8500

Hope this helps.

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