Dell XPS 8500

Hi Rebecca,

Welcome to the Dell Community

As the  computer is freezing , I request you to run the hardware diagnostics on the computer.

To launch the ePSA diagnostics on this system, turn on the system, press <F12> at the initial Dell™ logo screen, and select Diagnostics from the boot menu.

This is what the utility looks like

Please make a note of the error codes if any and post it back here.

Hi, Thanks for your assistance. I made it through the first part of diagnostics and then told the computer to go ahead and do memory. It appears the computer is locked up at 95%. If it pulls out of it and completes I will let you know.

The first part of diagnostics showed no problem whatsoever.

Any more suggestions are welcome.

Thanks,

Rebecca

Hello, the computer did finish the test finally with no known issues.

Not sure where to proceed from here now though.

Rebecca

Thank you for the response.

This determines that the hardware is not the cause of the slow performance. It could be a software conflict
Please follow these steps.

• Run MS Fixit : http://go.microsoft.com/?linkid=9740820 (Fix Windows system performance problems on slow Windows computers)
•  Check the  performance in safe mode/ Safe mode with networking.  In order to go to safe mode. Reboot PC. When the Dell Splash Screen appears, press F8 2-3  times. Fro the Advanced boot Options list, Select Safe mode with Networking

Please try these steps and let me know of the outcome

What do you mean by "freeze"? Was it idle for a while and then mouse and keyboard no longer respond..?

Are you doing anything specific when it happens, eg running a specific application, viewing a video, surfing the net...?

Did running MS Fixit resolve the issue? I'm having the same problem with my XPS 8500!!  Random freeze when sitting idle, but my computer also shut down and started giving me 4 short beeps with a flashing orange power button..  I have another post about that one.