I have a Dell Dimension 8400. I've never heard of a special number for the XPS. The only tech support number I have is 1-800-624-9896. Be prepared for a very long wait. And have your Service Tag and Espress Service Code numbers handy. They are on the front of your computer.

They seem to advertise it that way, but....

The only problem I had on my XPS took about 45 minutes to talk to someone.  But the good part the person I got to work with was very good and spent the time to solve the problem the first time.   I did here they had better technical support people that specilized in XPS.  

The number above is good, and the XPS extension is 26741.  I got through within less than a minute.

Good luck!

i also recieved an acknoledgement letter with my xps about a week after i ordered it. on the paper it lists all of the components in my computer and gives a few phone numbers to call. the tech support adn customer service number is 800-695-8133 and then you enter your service tag number or express service code thing. i was talking to someone in under a minute with this tel #.

 

note: i bought my computer through dell's epp program and recieved large discounts and that might effect which tech #'s im supposed to call. this number may not be for everyone with an xps.

I don't have an XPS. I have a Dimension 8400. The telephone number I have to call is 1-800-624-9896. It's hold time is very long before you actually get to talk to a live person. And then they usually transfer the calls quite a bit. I wish tech support for computers other than the XPS was that good. I have to call Tech Support soon to get a new DVD rom drive replaced. I hate the thoughts of that long hold time.

Hi, The Tech support no. for XPS system is the same 1-800-624-9896. I know its take a lot of time to get in touch with a tech. If you have the express service tag handy you can get in touch with a Dell Tech easily and quickly..You can find the express service code(this is a 10 digit all no's code) and service tag at the back of your system on a sticker..or on the front also..

The procedure is call the 1-800-624-9896 no. and at the IVR select the correct no for Tech Support and then when it asks you to punch in the express service code punch in this no which will take you directly to the XPS queue..As far as I know there is no special extension for this queue..

 

 

actually, the xps does have a specific tech support exclusive to xps owners.  They are based in the US and the wait time is significantly lower.  Call the number provided above, pretty sure thats it. 

Message Edited by knitetemplar on 04-02-2005 05:03 PM

Message Edited by knitetemplar on 04-02-2005 05:04 PM