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August 26th, 2017 04:00

Dell XPS one aio 2710 i5 16gb 256 ssd WIN10 GPU color problem

Hello . 

I use win10 more than year 

last week the screen start show more yellow/green color against white. 

i restart the system and in the bios show the same white letters on black background show more yellow

i do all the test - no issue 

i try adjust settings - no results

i think is some problem with cpu gpu intel hd

everything else work perfect 

pictures

goo.gl/.../4NcG9neWgpc4BPjL6

4 Operator

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9.4K Posts

August 29th, 2017 08:00

Hi Paul Cy,

Thanks for posting.

Apologies that your computer is not working as expected.  Please try running a hardware diagnostics test by pressing F12 at startup, make a note of any errors encountered and contact Dell Tech Support. You can contact them at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session at: http://dell.to/2v4snVm

3 Posts

August 29th, 2017 09:00

Hello

Yes i make before i write the post. all test don find any errors.

Everything hardware looks good.

i test today connect other screen to HDMI out. ( HDMI IN dont work - any device dont work) I connect to Hdmi out tv and share screen

here you can se - fresh windows and intel hd default settings color etc.

goo.gl/.../wqNfaJbGrWDpHz5f7

4 Operator

 • 

9.4K Posts

August 31st, 2017 05:00

Then, you should contact Dell Tech Support. You can contact them at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session at: http://dell.to/2v4snVm

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