Unsolved
This post is more than 5 years old
1 Message
0
2188
Dell optiplex 760 won't boot
Just purchased a refurbished Dell Optiplex 760. Worked great with no problems for first month. Was in the middle of using it when I received an error message "your PC ran into a problem and needs to restart, we're just collecting some error info and then we'll restart for you." Stop Code: system service exception. What failed: fileinfo.sys
After it restarted and tried to reboot it is now stuck in a loop where it gets to the Dell losing screen for about 5 seconds and then goes back and tries to boot again.
ejn63
1 Rookie
1 Rookie
•
87.5K Posts
0
August 20th, 2017 12:00
Press F12 a few times immediately after powerup to get to the Dell diagnostics. Run an extended test on the hard drive -- which will likely show a fail.