Devices NOT recognized by USB ports

Hi garyjd1166,

Thanks for posting.

Your question doesn't list what you've tried so far, but first thing would be to check the device and see if it functions in another computer, next would be to check the drivers, make sure they're up to date and functioning, if all that's good, then try re-installing the drivers.  If that's not working, then try updating the BIOS, and lastly if all that is not fixing the problem, be sure everything is backed up and re-install the operating system. 

The question is what haven't I tried. This is my first Dell (and last) I've ever owned. It was a chore getting my ipod and a flash drive to work properly and now I'm back to square one. I had to do a factory restore as I was unable to resolve the BSOD (blue screen of death) which would not allow me to correct the issue. I'm sure I've pretty much exhausted most articles and videos dealing with ipods not syncing being recognized by the usb ports.

I did however discovered/remembered there are two more USB 3.0 ports on the left side base of the PC. To my surprise the ipod and flash drive are recognized by these ports. Why it won't work with the ones on the right side is a puzzle to me. My printer is connected with the one on the right side and works fine. Not sure what the deal is between USB 2.0 ports and 3.0 ports?

More power from USB 3 than from USB 2 ports.

You would think one type of USB port ( like my HP pc) could support both.