Dimension 2400 Freezes

I have a similar problem. I did a HDD diagnostics and it told me there was a read error on the hard-drive. I replaced it and now I get the same problem. Upon freezing, none of the four lights are on. I wonder if it is a motherboard issue.

Hi sid615,

Please share the system model and operating system installed.

Does it happen while using a specific application?

Do you get any error message on screen? If yes, please let me know the exact error message or paste a screenshot of same (if possible). 

You may run a diagnostic test on your computer to ensure the correct functionality of system hardware. You may use the resource CD and follow the steps given below:

• Insert Recovery CD
• Shut down and restart the desktop
• When Dell logo appears, immediately tap repeatedly

Note: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then shut down your computer and try again.

• When the boot device list appears, highlight the option CD/DVD/CD-RW and press
• Boot from CD-ROM from the menu that appears and press
• This message appears ‘Press any key to boot from the CD’
• Promptly hit
• Note: If you wait too long and Dell Diagnostic screen does not appear, then, shut down your computer and repeat all steps.

(Following screen appears): 

• Press  
• When the Dell Diagnostics main menu appears, select the test you want to run
• Select Custom Test (Refer to image below)

• Click <+> sign besides 'Hard Drive' (Refer to image below)
• Highlight 'SATA Disk'
• Place a tick mark in 'Non-Interactive Tests Only'
• Click 'Run Test'

• For any problem encountered during a test, a message appears with an error code and a description of the problem
• Write down the error code and problem description exactly as it appears

If you do not have the resource DVD, you can download the 'CW1374A0.exe' and save the Dell diagnostics from link:http://dell.to/WcNYmj . You may install the 'Diagnostics' on an 'External Media' (USB drive). Refer to the following 'image':

Once the 'utility' is installed, you may boot the system with the 'USB flash drive' to initiate 'Diagnostics'. To boot from the 'USB drive', plug the 'media' in a 'USB port' > Power off the system > Power it back on > At Dell splash screen, repeatedly tap 'F12 key' > Boot from 'USB' > Tap 'Enter' 

Please share the findings. 

Hi,

Thank you for the response. The system freezes without respect to any specific application; there is no error message. You mentioned something about a failing power supply? That could mean something because it takes approximately the same amount of time prior to freezing.

Kind Regards,

Sid

A failing power supply can cause problems with the hard drive.

The hard drive is dying soon to be dead completely. :emotion-9:  And or the power supply is probably on its last legs.Both such items Die.  Its not a matter of IF its a matter of when.

Thank you for the response. The system freezes without respect to any specific application; there is no error message. You mentioned something about a failing power supply? That could mean something because it takes approximately the same amount of time prior to freezing.

The power supply is a relatively inexpensive component that is relatively easy to install. I'd suggest trying a new one.

Given the age of the drive I would suggest both DRIVE and power supply which means Getting a GX620 instead as an upgrade.

First, my apologies for responding slowly. More importantly, however, HDD and power supply solved the problem Thanks!

Sid

Did you trace the problem to the power supply?