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Last reply by 04-02-2012 Unsolved
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2 Bronze
2 Bronze
31379

Dimension C521 no booting

Dell C521 hanging on diagnostic lights 1-2-3 green. No video output

Replies (9)
10 Diamond
289

Hi raalley,

This indicates an unspecified failure. The first action is to open up the case and check for any loose connections. If that does not help, reset the CMOS by removing the motherboard battery for several seconds.

2 Bronze
2 Bronze
289

Also disconnected all components and reseated memory, same 1-2-3 code.

10 Diamond
289

Try resetting the CMOS <ADMIN NOTE: Broken link has been removed from this post by Dell>?

Community Manager
289

1,2,3 = Routine system activity subsequent to video initialization. So the failure point is with the video card. Try reseating it on the motherboard.

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
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2 Jasper
2 Jasper
289

If reseating it does not work, your video card has most likely failed. You will then need to purchase a new one.

Wade

2 Bronze
2 Bronze
289

No luck with this fix either

2 Bronze
2 Bronze
289

Onboard video so may have to purchase a video card

Community Manager
289

These are the following Dell validated PCI-e 16X video cards on the Dimension C521C with the 280w power supply -
DH261 nVidia Quadro NVS285, 128MB, DMS-59
DK315 nVidia GeForce 7300LE, 128MB, VGA/DVI
FP071 nVidia GeForce 7900GTX, 512MB, Dual DVI and HDTV out
HF299 nVidia Quadro FX4500, 512MB
HH748 nVidia Geforce 7900GS, 256MB, With Dual DVI and HDTV out via dongle
DR280 ATI Radeon X1300, 128MB, Low Profile, DVI, TV Out
GJ501 ATI Radeon X1300 Pro, 256MB, DMS-59

You can call Dell Spare Parts 1-800-357-3355 and ask for the part number for prices and availability.

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag


2 Bronze
2 Bronze
289

Many thanks to all for your support.

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