Unsolved
This post is more than 5 years old
13 Posts
0
122503
GX620 Drive 0 Not found: Serial ATA, SATA-0
Hello,
During reboots we ocassionally have Optiplex GX620's without any USB devices attached (besides mouse and keyboard), fail to find the SATA Hard drive. These are standard config GX620's with basic DVD-ROM's, Floppy, and 80 GB SATA Drives. Here are the tell-tale symptoms. Computer screen displays this error verbatum:
Drive 0 not found: Serial ATA, SATA-0
Strike the F1 key to continue, F2 to run the setup utility
Hitting F1 doesn't fix the problem
Doing a Ctrl-Alt-Del doesn't fix the problem
Doing a COLD-BOOT (aka powering the whole PC down and turning it back on) fixes the problem 100% of the time.
To be clear, the error screen is after the bios, but before the Windows Boot Loader, and the Bios does not appear to see the drive either. Diags come back fine assuming the drive is detected.
Any idea's on what is going on. This is happening to enough of our corporate systems that I can't imagine we are the first to see the issue. I don't believe it is the same as the Dimension issues I have seen in the forums as there are not any USB devices attached beyond a mouse and keyboard (i.e., no thumb drives, card readers, usb hubs, flat panel monitors with integrated hubs, etc...).
Thanks,
Kevin
During reboots we ocassionally have Optiplex GX620's without any USB devices attached (besides mouse and keyboard), fail to find the SATA Hard drive. These are standard config GX620's with basic DVD-ROM's, Floppy, and 80 GB SATA Drives. Here are the tell-tale symptoms. Computer screen displays this error verbatum:
Drive 0 not found: Serial ATA, SATA-0
Strike the F1 key to continue, F2 to run the setup utility
Hitting F1 doesn't fix the problem
Doing a Ctrl-Alt-Del doesn't fix the problem
Doing a COLD-BOOT (aka powering the whole PC down and turning it back on) fixes the problem 100% of the time.
To be clear, the error screen is after the bios, but before the Windows Boot Loader, and the Bios does not appear to see the drive either. Diags come back fine assuming the drive is detected.
Any idea's on what is going on. This is happening to enough of our corporate systems that I can't imagine we are the first to see the issue. I don't believe it is the same as the Dimension issues I have seen in the forums as there are not any USB devices attached beyond a mouse and keyboard (i.e., no thumb drives, card readers, usb hubs, flat panel monitors with integrated hubs, etc...).
Thanks,
Kevin
adgjm
8 Posts
0
June 22nd, 2006 13:00
zenworks911
13 Posts
0
June 22nd, 2006 14:00
adgjm
8 Posts
0
June 22nd, 2006 16:00
zenworks911
13 Posts
0
June 22nd, 2006 21:00
adgjm
8 Posts
0
June 23rd, 2006 13:00
stonent
823 Posts
0
June 27th, 2006 12:00
Make sure the SATA cable is in correctly.
AbSoluTc
41 Posts
0
July 9th, 2006 17:00
Try this:
1 - Try another SATA port - GX620's have 4 or 2 depending on what mobo they have in them. Make sure you enable that port in bios.
2 - Try another SATA cable.
3 - If possible, try another SATA drive.
4 - Last ditch effort, make sure you have the latest BIOS revision. A07 I beleive.
adgjm
8 Posts
0
July 10th, 2006 13:00
zenworks911
13 Posts
0
July 15th, 2006 16:00
Redeyedsoulja
22 Posts
0
July 20th, 2006 15:00
zenworks911
13 Posts
0
July 27th, 2006 17:00
No, even with the Bios upgrade it has not stabilized. I am trying putting the controllers into "Combination Mode" instead of native SATA mode. So far so good. I will report back.