Haupptage TV Tuner w/ XPS 420 & Customer Support Rant

I looked around the Dell website and couldn't find a version of the Haupptage TV tuner for the XPS 420 that didn't come with a Media Center remote... But apparently mine does not.  At least that is what Dell Customer Support told me.

The box that was supposed to have the remote in it had a second USB mouse instead.  At least, that's where the USB/IR sensor set up was... so I ASSUME that is where the remote was supposed to be.  Does anyone know of any TV Tuner that Dell offers for XPS machines that DON'T come with remotes?  Or am I just nuts?

For fun. here is a quick rundown of the hour-long conversation I had on Friday with Customer Support.

Person #1 (Indian accent):  May I have your service tag?  Thank you, what's the problem?  Did you look in the box?  Let me transfer you to customer support.  Please remember this number.  *on hold*

Person #2 (Indian accent):  May I have your service tag?  Thank you, what's the problem?  Did you look in the box?  Let me transfer you to customer support.  Please remember this number.  *on hold*

Person #3 (Indian accent):  May I have your service tag?  Thank you, what's the problem?  Did you look in the box?  Let me transfer you to customer support.  Please remember this number.  *on hold*

etc... 

Person #6 (Indian accent):  May I have your service tag?  Thank you, what's the problem?  Did you look in the box?  Let me transfer you to customer support.  *short rant from me*  Let me transfer you to Tech Support.

Person #7 (American):  Oh we're sorry for the inconvenience.  We can see here on your order you were supposed to get a remote.  We're going to send that right out to you.  Can I have your address?  *on hold*

Ummm... we can't actually send that out to you.  Customer Support has to do that.  I'm going to transfer you to Customer Support.  *some begging and pleading from me followed by... you guessed it... being put on hold and being transfered to Customer Support*

Person #8 (Indian accent):  May I have your service tag?  Thank you, what's the problem?  Did you look in the box?  Let me transfer you to customer support.  Please remember this number.

*At that point I was obviously a little upset... and I asked her not to transfer me again... anywhere.  I explained AGAIN the series of events that had preceeded, to which she responded:*

"We can't help you, and we are not going to send you a remote."

I will probably never call Dell Customer Support again.  I sent an e-mail via the website today.  Anyone have better luck that way?