strabun
1 Nickel

Inspiron 3847 Audio not working

Service Tag: <Service tag removed> Express Service Code: <Express service code removed>

Audio not working - Audio icon says no devices installed

Device Manager - tried uninstalling, rebooting, reinstalling...no success

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5 Replies
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nlehrer54
1 Copper

RE: Inspiron 3847 Audio not working

Do you have a restore point created prior to the attempted audio package installation? If so you should consider rolling back and if your audio works again stop.  Do not try to install the new driver and report what happened to dell support.  It seems there are a lot of problems with *** device installs.

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strabun
1 Nickel

RE: Inspiron 3847 Audio not working

No restore point, and it won't let me roll back.  Tried to uninstall, then rebooted...same issue.  Tried to download latest driver from RealTek.  Although it appeared to install, when I rebooted, same result.

Stumped

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Community Manager
Community Manager

RE: Inspiron 3847 Audio not working

Hi strabun,

Thanks for posting.

Apologies that your computer isn't working the way you expected.

Please run a systems diagnostics by pressing F12 at startup or by using Dell Support Assist, make a note of any errors and contact Tech Support for further troubleshooting and possible resolution. You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm


Dell-Robert P
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To help us troubleshoot, please send us the Dell service tag number via a private message
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speedstep
6 Thallium

RE: Inspiron 3847 Audio not working

The generic Driver doesnt work You must REINSTALL the OEM Driver.

RealTek ALC3600/3661 High-Definition Audio Driver
This package provides the driver for RealTek ALC3600/3661 High-Definition Audio and is supported on the Inspiron 3000/3646/20 Model 3048 Series and Vostro 280/3800/3900/3900G/3902/3015 Series running the following Windows operating systems: Windows 10More details

http://downloads.dell.com/FOLDER03082727M/1/Audio_Driver_GH16Y_WN32_6.0.1.7509_A00.EXE

 


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strabun
1 Nickel

RE: Inspiron 3847 Audio not working

I just noticed today that my Calculator is no longer on my system, and nor is my "Settings".  I am now thinking that something is really wrong with my Windows 10.  What is the recommended process for reinstalling a clean version of Windows 10 on my Inspiron 3847?  Norton AntiVirus has a reinstate Windows 10 function.  Should I use that or go a different route.  Thank you in advance for your assistance.

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