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Inspiron 560 Desktop - User profile cannot be loaded
Am a novice with computers :emotion-7:.......Computer wasn't used for a month (July '14), worked ok 1st time, then 2nd time this message pops up after entering password -
'The User Profile Service service failed the logon. User profile cannot be loaded.' (underlined is not a typo by me ;-)).
The only choice then is to click 'OK' which then turns off the computer. (Asking this question via my Inspirion 530 Lol, which is still going strong).
Help please?
DELL-Ravi Ch
7 Technologist
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August 14th, 2014 11:00
Hi MojoManx,
Please perform the Windows update manually by updatinig each update one by one and check if issue reoccurs.
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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August 12th, 2014 01:00
Hi MojoManx ,
I would suggest that you start the computer to ‘Last Known Good Configuration’and check if the computer goes to the desktop in the operating system. Please follow the steps mentioned below to initiate ‘Last Known Good Configuration’.
MojoManx
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August 12th, 2014 04:00
Thank you for your quick response Ravi BC........Have tried what you suggested & just found that a Dell logo screen doesn't load/show!!.......when I press the power button a 'Phillips' logo (monitor) appears, then it goes straight to loading windows, then the password screen! Can you help any further with this please? :emotion-2:
MojoManx
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August 12th, 2014 05:00
Actually Ravi I've managed to get the Dell logo screen to load by choosing 'restart' on the failed login screen & did all you suggested to no avail :emotion-6:........but, long story short, I've restored windows to an earlier restore point just before a batch of windows critical updates were installed.......now, what to do about those critical updates? How should I go about re-installing them? Are you able to give me some advice re this? Thanks so much for your help.