Inspiron 620 Desktop no sound

Hi jenniferkryle,

Please follow the below mentioned steps to identify and fix the issue.

• Run the Windows Audio Playback Diagnose and Repair from the below MS FIX-IT.
• MS Fix it: http://support.microsoft.com/mats/AudioPlayback/
• Check the Audio Jacks, Speakers and audio cables for damage.
• Test the audio output port through a known good head phones or external speakers.
• Download and Install the Latest Audio Drivers and BIOS from the link:http://www.dell.com/support/home/us/en/19?c=us&s=dhs&cs=19&l=en
• Enter the service tag of the computer and select the operating system from the drop down and install the audio drivers and latest BIOS from the list.
• To test the internal audio speakers of the system ,Run the Dell 32-Bit Diagnostics on the System Speaker: To run the test follow the below steps:

1. Switch on the computer, tap F12 at dell logo to enter “One-time boot menu”.
2. Use the up/down arrow keys to highlight “Diagnostics” and press enter.
3. Select Custom Test and select system speaker.

Please reply with results.

Why would Microsoft tell you that your sound is messed up if you didn't plug  a plug into the audio port?

Hi jenniferkryle,

I would like to know if the audio drivers were reinstalled, and did you run MS fixit from the link provided in the above post. If not please try these steps and reply with results.

Awaiting your response.