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100117
Inspiron 660s won't move past Dell start-up screen
There was a storm in the area and so I unplugged my computer. I plugged it back in, turned it on and went to another room while I waited for my computer to start up. When I came back at least 15 minutes later, the screen was stuck on the Dell logo start-up screen and when I pressed F2 for the boot up menu nothing happened. I turned it off and plugged it into a different outlet but that didn't even work. If anybody has any ideas on how to fix it, that would be awesome! Thanks :)
DELL-Appu S
4 Operator
4 Operator
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3.1K Posts
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July 31st, 2013 12:00
Hi irishprincess,
Try the following steps and see if it helps.
Drain the residual power from the desktop:
I would suggest you to run the Dell Diagnostics to check the hardware functionality (if possible). Power off the computer -> restart the computer, press 'F12' key on the Dell logo -> Select ‘Diagnostics’ from the boot menu.
Please share the findings.
irishprincess
2 Posts
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July 31st, 2013 18:00
Thank you! I will try that and let you know!
cchristin874
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June 29th, 2014 13:00
I had the same issue and but the fix didn't work for me. I am guessing it was because I went in and changed setup options before I saw the post. When unplugging didn't work, I went back in under F2 and tried to restore factory defaults. No success. I still get a black (DOS) screen saying there is no boot device.
Any suggestions are welcome. My son can't play Minecraft b/c mom messed up his computer!
Thx
speedstep
9 Legend
9 Legend
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47K Posts
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July 1st, 2014 07:00
Its not a DOS Screen. Its the bios. The hard drive is dead. Resetting CMOS Will not repair a physically bad hard drive.