Unsolved
This post is more than 5 years old
3 Posts
0
2222
Intel AMT HECI driver not installing - XPS 8700
Hi all - newbie here
I've just done a PC reset of my Windows 10 PC (originally a windows 8 PC). I'm in the process of reinstalling all the Dell drivers from the website.
One of the drivers is the Intel AMT HECI driver. I've tried installing this, and it's not installing. Installation log below, if that assists.
Anyone experiencing this issue, and do I need to worry about it not installing?
Thanks
[12/29/16 15:01:49] Update Package Execution Started
[12/29/16 15:01:49] Original command line: "C:\Users\Naadim\Downloads\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1).EXE"
[12/29/16 15:01:49] DUP Framework EXE Version: 3.3.1.70
[12/29/16 15:01:49] DUP Release: VJ54RA00
[12/29/16 15:01:49] Intializing framework...
[12/29/16 15:01:49] logo.png
[12/29/16 15:01:52] User Command: attended
[12/29/16 15:01:52] DUP Capabilities Value: 50331647 (0x2FFFFFF)
[12/29/16 15:01:52] DUP Vendor Software Version: 11.0.0.1153
[12/29/16 15:01:52] Local System/Model Compatible with this Package? Yes
[12/29/16 15:01:52] Local System OS Version: 10.0.0.0
[12/29/16 15:01:52] OS Compatible with this Package? Yes
[12/29/16 15:01:52] Local System OS Language: EN
[12/29/16 15:01:52] Language Compatible with this Package? Yes
[12/29/16 15:01:52] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\XPS-87~1.115\miniunz.exe
[12/29/16 15:01:52] Extraction-arguments: -x C:\Users\Naadim\DOWNLO~1\XP573A~1.EXE -o -d C:\PROGRA~3\dell\drivers\XPS-87~1.115
[12/29/16 15:01:52] Extraction-GetExitCode: 1
[12/29/16 15:01:52] Identified Behavior : attended
[12/29/16 15:01:52] Temporary payload log file name: C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1)\DUPC478.tmp
[12/29/16 15:01:52] Translated Command Line : SetupME.exe /report "C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1)\DUPC478.tmp"
[12/29/16 15:01:52] Path : C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1)
[12/29/16 15:01:52] Identified Behavior : attended
[12/29/16 15:01:52] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[12/29/16 15:01:52] (DupAPI::ExecutePayload): *** An unexpected error occured executing SetupME.exe
[12/29/16 15:01:53] logo.png
[12/29/16 15:01:53] Name of Exit Code: ERROR
[12/29/16 15:01:53] Exit Code set to: 1 (0x1)
[12/29/16 15:01:53] Result: FAILURE
[12/29/16 15:02:14] User Command: attended
[12/29/16 15:02:14] DUP Capabilities Value: 50331647 (0x2FFFFFF)
[12/29/16 15:02:14] DUP Vendor Software Version: 11.0.0.1153
[12/29/16 15:02:14] Local System/Model Compatible with this Package? Yes
[12/29/16 15:02:14] Local System OS Version: 10.0.0.0
[12/29/16 15:02:14] OS Compatible with this Package? Yes
[12/29/16 15:02:14] Local System OS Language: EN
[12/29/16 15:02:14] Language Compatible with this Package? Yes
[12/29/16 15:02:14] User Parameter: logfile
[12/29/16 15:02:14] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1).txt
[12/29/16 15:02:14] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\XPS-87~1.115\miniunz.exe
[12/29/16 15:02:14] Extraction-arguments: -x C:\Users\Naadim\DOWNLO~1\XP573A~1.EXE -o -d C:\PROGRA~3\dell\drivers\XPS-87~1.115
[12/29/16 15:02:14] Extraction-GetExitCode: 1
[12/29/16 15:02:14] Identified Behavior : attended
[12/29/16 15:02:14] Temporary payload log file name: C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1)\DUP1856.tmp
[12/29/16 15:02:14] Translated Command Line : SetupME.exe /report "C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1)\DUP1856.tmp"
[12/29/16 15:02:14] Path : C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1)
[12/29/16 15:02:14] Identified Behavior : attended
[12/29/16 15:02:14] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[12/29/16 15:02:14] (DupAPI::ExecutePayload): *** An unexpected error occured executing SetupME.exe
[12/29/16 15:02:14] logo.png
[12/29/16 15:02:14] Name of Exit Code: ERROR
[12/29/16 15:02:14] Exit Code set to: 1 (0x1)
[12/29/16 15:02:14] Result: FAILURE
[12/29/16 15:02:15] User Command: attended
[12/29/16 15:02:15] DUP Capabilities Value: 50331647 (0x2FFFFFF)
[12/29/16 15:02:15] DUP Vendor Software Version: 11.0.0.1153
[12/29/16 15:02:15] Local System/Model Compatible with this Package? Yes
[12/29/16 15:02:15] Local System OS Version: 10.0.0.0
[12/29/16 15:02:15] OS Compatible with this Package? Yes
[12/29/16 15:02:15] Local System OS Language: EN
[12/29/16 15:02:15] Language Compatible with this Package? Yes
[12/29/16 15:02:15] User Parameter: logfile
[12/29/16 15:02:15] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1).txt
[12/29/16 15:02:15] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\XPS-87~1.115\miniunz.exe
[12/29/16 15:02:15] Extraction-arguments: -x C:\Users\Naadim\DOWNLO~1\XP573A~1.EXE -o -d C:\PROGRA~3\dell\drivers\XPS-87~1.115
[12/29/16 15:02:16] Extraction-GetExitCode: 1
[12/29/16 15:02:16] Identified Behavior : attended
[12/29/16 15:02:16] Temporary payload log file name: C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1)\DUP1EA0.tmp
[12/29/16 15:02:16] Translated Command Line : SetupME.exe /report "C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1)\DUP1EA0.tmp"
[12/29/16 15:02:16] Path : C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1)
[12/29/16 15:02:16] Identified Behavior : attended
[12/29/16 15:02:16] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[12/29/16 15:02:16] (DupAPI::ExecutePayload): *** An unexpected error occured executing SetupME.exe
[12/29/16 15:02:16] logo.png
[12/29/16 15:02:16] Name of Exit Code: ERROR
[12/29/16 15:02:16] Exit Code set to: 1 (0x1)
[12/29/16 15:02:16] Result: FAILURE
[12/29/16 15:02:16] User Command: attended
[12/29/16 15:02:16] DUP Capabilities Value: 50331647 (0x2FFFFFF)
[12/29/16 15:02:16] DUP Vendor Software Version: 11.0.0.1153
[12/29/16 15:02:16] Local System/Model Compatible with this Package? Yes
[12/29/16 15:02:16] Local System OS Version: 10.0.0.0
[12/29/16 15:02:16] OS Compatible with this Package? Yes
[12/29/16 15:02:16] Local System OS Language: EN
[12/29/16 15:02:16] Language Compatible with this Package? Yes
[12/29/16 15:02:16] User Parameter: logfile
[12/29/16 15:02:16] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1).txt
[12/29/16 15:02:16] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\XPS-87~1.115\miniunz.exe
[12/29/16 15:02:16] Extraction-arguments: -x C:\Users\Naadim\DOWNLO~1\XP573A~1.EXE -o -d C:\PROGRA~3\dell\drivers\XPS-87~1.115
[12/29/16 15:02:16] Extraction-GetExitCode: 1
[12/29/16 15:02:16] Identified Behavior : attended
[12/29/16 15:02:16] Temporary payload log file name: C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1)\DUP21AE.tmp
[12/29/16 15:02:16] Translated Command Line : SetupME.exe /report "C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1)\DUP21AE.tmp"
[12/29/16 15:02:16] Path : C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1)
[12/29/16 15:02:16] Identified Behavior : attended
[12/29/16 15:02:16] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[12/29/16 15:02:16] (DupAPI::ExecutePayload): *** An unexpected error occured executing SetupME.exe
[12/29/16 15:02:16] logo.png
[12/29/16 15:02:16] Name of Exit Code: ERROR
[12/29/16 15:02:16] Exit Code set to: 1 (0x1)
[12/29/16 15:02:16] Result: FAILURE
[12/29/16 15:02:19] Open file: C:\ProgramData\Dell\UpdatePackage\Log\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1).txt
[12/29/16 15:08:55] Name of Exit Code: ERROR
[12/29/16 15:08:55] Execution terminated at date-time 12/29/16 15:08:55
[12/29/16 15:08:55] ######
[12/29/16 18:09:21] Update Package Execution Started
[12/29/16 18:09:21] Original command line: "C:\Users\Naadim\Downloads\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1).EXE"
[12/29/16 18:09:21] DUP Framework EXE Version: 3.3.1.70
[12/29/16 18:09:21] DUP Release: VJ54RA00
[12/29/16 18:09:21] Intializing framework...
[12/29/16 18:09:21] logo.png
[12/29/16 18:09:23] User Command: attended
[12/29/16 18:09:23] DUP Capabilities Value: 50331647 (0x2FFFFFF)
[12/29/16 18:09:23] DUP Vendor Software Version: 11.0.0.1153
[12/29/16 18:09:23] Local System/Model Compatible with this Package? Yes
[12/29/16 18:09:24] Local System OS Version: 10.0.0.0
[12/29/16 18:09:24] OS Compatible with this Package? Yes
[12/29/16 18:09:24] Local System OS Language: EN
[12/29/16 18:09:24] Language Compatible with this Package? Yes
[12/29/16 18:09:24] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\XPS-87~1.115\miniunz.exe
[12/29/16 18:09:24] Extraction-arguments: -x C:\Users\Naadim\DOWNLO~1\XP573A~1.EXE -o -d C:\PROGRA~3\dell\drivers\XPS-87~1.115
[12/29/16 18:09:24] Extraction-GetExitCode: 1
[12/29/16 18:09:24] Identified Behavior : attended
[12/29/16 18:09:24] Temporary payload log file name: C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1)\DUPCC32.tmp
[12/29/16 18:09:24] Translated Command Line : SetupME.exe /report "C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1)\DUPCC32.tmp"
[12/29/16 18:09:24] Path : C:\ProgramData\dell\drivers\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1)
[12/29/16 18:09:24] Identified Behavior : attended
[12/29/16 18:09:24] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[12/29/16 18:09:24] (DupAPI::ExecutePayload): *** An unexpected error occured executing SetupME.exe
[12/29/16 18:09:24] logo.png
[12/29/16 18:09:24] Name of Exit Code: ERROR
[12/29/16 18:09:24] Exit Code set to: 1 (0x1)
[12/29/16 18:09:24] Result: FAILURE
[12/29/16 18:09:27] Open file: C:\ProgramData\Dell\UpdatePackage\Log\XPS-8700_Chipset_Driver_VJ54R_WN32_11.0.0.1153_A00 (1).txt
DELL-Jesse L
Moderator
Moderator
•
17K Posts
0
January 5th, 2017 09:00
Erudite,
You will need to install the drivers in the correct order for the hardware to work properly.
Click the link below for information.
How to reinstall drivers in the correct order
http://dell.to/2hVpE61
Erudite
3 Posts
0
January 8th, 2017 09:00
Many thanks for your response.
It appears the Intel AMT driver may be towards the end of the list, so I'm not sure if that is the problem. In any event, I'm not sure exactly how I would go about re-doing the order of installation at this stage. Does anything from the log above indicate to you why the installation may not be completing?
Many thanks
Naadim
rdunnill
6 Professor
6 Professor
•
8.8K Posts
0
January 8th, 2017 10:00
Did you try updating the chipset drivers first?
Erudite
3 Posts
0
January 15th, 2017 12:00
Hello guys
Thanks again for your input.
I can't really remember the order I installed the drivers, but I accept it is possible that I tried to install the "Intel AMT HECI Driver" before the "Intel 8 Series Chipset Driver" off the Dell website.
Is there a way of uninstalling these drivers and reinstalling them in the right order? (this assumes of course that the installation order is the cause of the problem).
I have recently done a PC reset and gone through the trauma of reinstalling all my applications, so I do want to avoid having to start from square one again for the sake of these drivers!
Many thanks
Naadim