Old Tech
1 Copper

Locks up with WD5000 USB MyBook External drive connected - Dimension 8200

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My Dimension 8200, 2GHz. machine, about 8 years old, suddenly started locking up when I connect my Western Digital WD5000 MyBook, 500GB external backup drive to any USB 1.0 port.  The computer immediately unlocks when I remove the USB connection to the drive.  The USB ports work fine on other devices.  This happened while I was running the computer, and the WD drive worked fine before, usually assigned to drive letter F:.  The WD drive also works fine on my laptop, and I have run the Data Lifeguard quick test, plus DOS CHKDSK, and it passes all the tests.  I can run the extended test on Data Lifeguard on the laptop later, but don't want to tie it up for several hours today.  I must run it at night.  Does anyone have a suggestion about how I might find the problem with my Dell?  Thanks. - Old Tech-

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speedstep
6 Thallium

Re: Locks up with WD5000 USB MyBook External drive connected - Dimension 8200

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'Get a USB 2.0 card

IOGEAR 5-Port USB 2.0 GIC251U PCI Card : Desktop Accessories | Dell

Manufacturer Part# : GIC251U
Dell Part# : A0454665

5-Port USB 2.0 GIC251U PCI Card

5-Port USB 2.0 GIC251U PCI Card

5-Port USB 2.0 GIC251U PCI Card

5-Port USB 2.0 GIC251U PCI Card

5-Port USB 2.0 GIC251U PCI Card
IOGEAR® offers the five port USB 2.0 PCI Card (GIC251U). USB 2.0 will move data at a blazing rate of 480 Mbps (Megabits per second), and is fully backward compatible with the first generation of USB devices. With ... Full Description
Dell Price  $19.99
 

Add to Cart
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9 Replies
speedstep
6 Thallium

Re: Locks up with WD5000 USB MyBook External drive connected - Dimension 8200

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Use a port on the back.  Then what happens?


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Old Tech
1 Copper

Re: Locks up with WD5000 USB MyBook External drive connected - Dimension 8200

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I have tried the ports on the back and on the front, but it locks up either way.  Thanks for your idea. - Old Tech -

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speedstep
6 Thallium

Re: Locks up with WD5000 USB MyBook External drive connected - Dimension 8200

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My experience with those devices is that they take too much power and therefore require a USB Y cable to tap another port for extra power.


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speedstep
6 Thallium

Re: Locks up with WD5000 USB MyBook External drive connected - Dimension 8200

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You can also try a Powered USB Hub.


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RoHe
6 Thallium

Re: Locks up with WD5000 USB MyBook External drive connected - Dimension 8200

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Always include the version of Windows in your posts.

You could manually set a System Restore point, just to be safe, and then open Device Manager and uninstall the entries listed under USB. When you reboot, Windows should reinstall the USB drivers.

Or, if this just started, do a System Restore to latest date available before the problem started. Personal files will be ok, but you will have to reinstall any updates/hotfixes that were originally installed after the date used for the Restore.

Ron

Ron

   Forum Member since 2004
   I am not a Dell employee

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Old Tech
1 Copper

Re: Locks up with WD5000 USB MyBook External drive connected - Dimension 8200

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I rebooted the Dell with the MyBook disk drive already connected.  The drive ran fine.  However, I did a "Safe to Remove USB device "disconnect, and tried to reconnect the drive, but it caused the same lock-up problem. I am still working on this.Thanks. -Old Tech_

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RoHe
6 Thallium

Re: Locks up with WD5000 USB MyBook External drive connected - Dimension 8200

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With MyBook drive connected and working ok, double-click My Computer

Right-click MyBook icon and select Properties

Click Hardware tab

Select MyBook drive from the list and click Properties button

Click Policies tab

Select "Optmize for quick removal"

Click OK back to desktop and reboot

You shouldn't ever have to use that Safely Remove Hardware icon again before disconnecting that drive. This might fix it the problem you're having.

If not, then I suggest you reinstall the USB drivers, as outlined in my earlier post.

Ron

Ron

   Forum Member since 2004
   I am not a Dell employee

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Old Tech
1 Copper

Re: Locks up with WD5000 USB MyBook External drive connected - Dimension 8200

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Thank you for your idea.  I checked the WD5000 drive for the "Optimize for quick removal" setting, but it was already set this way.  I ran the Western Digital Data Lifeguard Extended test (about 6 hours duration) from my other computer, which the drive "Passed".  I reconnected to the Dell while it was running (Plug and Play), and after a very long delay the Dell read the drive.  During this time, the computer did freeze up for a bit, then resumed.  I can open all the files, but it takes about a 30 second delay before opening one.  I am glad to have this running again, and not sure why the problem happened.   If I restart the Dell, it will immediately read the WD drive, and access to the files is very quick.  I can live with this until later.  Maybe I just need to upgrade to a USB 2.0 card.  Thanks also to all others who contributed ideas, and I will consider this issue closed  -Old Tech-

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speedstep
6 Thallium

Re: Locks up with WD5000 USB MyBook External drive connected - Dimension 8200

Jump to solution

'Get a USB 2.0 card

IOGEAR 5-Port USB 2.0 GIC251U PCI Card : Desktop Accessories | Dell

Manufacturer Part# : GIC251U
Dell Part# : A0454665

5-Port USB 2.0 GIC251U PCI Card

5-Port USB 2.0 GIC251U PCI Card

5-Port USB 2.0 GIC251U PCI Card

5-Port USB 2.0 GIC251U PCI Card

5-Port USB 2.0 GIC251U PCI Card
IOGEAR® offers the five port USB 2.0 PCI Card (GIC251U). USB 2.0 will move data at a blazing rate of 480 Mbps (Megabits per second), and is fully backward compatible with the first generation of USB devices. With ... Full Description
Dell Price  $19.99
 

Add to Cart
Usually Ships: Within 24 Hours


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro