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My Dell Downloads Stuck at "Examining my computer please wait" (Fixed)
While troubleshooting this issue, I came across multiple different forum post concerning this issue. Although this may not be the solution for everyone, it may help some.
My situation:
New PC formated without backing up recovery.
Flashed BIOS and Installed Win 7 Ult.
Tried multiple times and ways to D/L Dell Stage Software from My Dell Downloads - Stuck at "Examining my computer please wait"
What worked for me.
Hours of TS later (Much on the phone with Dell (No Help). They even wanted to charge me $150 for premium support. When I refused to pay, tech hung up on me.
I found that the Service Tag number was not displaying in BIOS.
There was an option to enter it.
After I did that, I retried Dell Downloads and it worked.
This probably happened after I flashed the new BIOS on the New PC.
You still must use Internet Explorer and Updated 3.0 .net
JCWCW
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May 30th, 2013 08:00
how did you rewrite your service tag in the BIOS ? i think thats my problem too, but i have no idea how to do it :emotion-7:
WarandPeace
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June 17th, 2013 17:00
I had to go into the BIOS and add a Asset Tag in and then it worked. The service tag showed just fine on mine. This was a brand new machine out of the box that only had just been through the initial setup before I went to the download site.
Anna Porter
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May 10th, 2014 13:00
Greetings
I am in no way a computer expert, but I have been using them for 20+ years. I have never
been so annoyed with the performance and on going issues w/the software/hardware.
I've registered my computer w/Dell and completed required tasks. Yet, I still hit a wall. I sent my service
tag, and express service code. At the risk of sounding out of touch w/new tech, what is a bio. Is it an
acronym? Also, are you having any problems w/printing? "another story"
Thanks for the info
Anne